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[Podcast] Customer Experience As a Two-Way Conversation

Content Coordinator

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In this episode, Nate Jaffee (@natepraytell, Head of Strategy at Praytell, talks to us about customer relationships, customer expectations, and overturning the belief that the customer is always right.

True story. By listening to his customer’s conversations, today’s guest not only understood their business better but also scored hundreds of followers on his oceanography Twitter list. 

This level of engagement is why learning your customer’s business matters.


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Looking for the secrets to creating sensational customer experiences? 
Check out the CX Confessions: The Customer Experience Show.

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