Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Maria Ogneva (themaria) , Sr Director of Community & customer marketing at Invoca to break down how to build a wide-reaching and stable digital community.
Hear first hand how to position your community to benefit both your customers and your colleagues.
Here’s a sneak peek into the episode
- Ways to build your broad-based coalition with executive backing.
- Staying aligned on goals and KPIs with a steering committee
- The importance of getting into the habit of reporting how you’re meeting your goals.
- The value of slowing down to move faster down the road.
- Working with CSMs so Community works for them, freeing up their time from repetitive Q&A across their customers.
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Updated 2 years ago
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