[Podcast] It’s Time For A Bot: Level Up Your Customer-Facing Functions

Khoros Staff


You either love bots or you hate them. If you hate them, you just haven’t experienced one that’s been done right yet. 

Auburn Berry (@auburnberry), Director of Social Media, PR, Brand Activation & Guest Relations at European Wax Center, works hard with her team to intensify how useful bots can really be, both internally and externally.

In this episode we discuss:

  • Her journey of exploration toward the elusive utopian CX and beyond
  • Extending authentic in-center experiences into digital communication channels
  • What it’s like to put human needs at the center of technological design
  • Why your agents are your heroes and how to better support them

To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform. 

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