[Podcast] Using Feedback to Fuel Progress, with LogRhythm’s Matthew Cowan

Khoros Staff


Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Matthew Cowan, Community and Knowledge Manager for LogRhythm.

After a successful community relaunch, Matthew’s recent work focuses on marrying community function and experience through a series of projects to streamline customer enablement.

Here’s a sneak peek into the episode

  • Balancing workloads to keep the lights on with the need for improvements in community.
  • Using feedback to understand what customers are searching for on your community.
  • Making progress on long-term projects while making incremental improvements.
  • Key takeaways for organizations that may be considering revamping or relaunching their community.

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