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[Podcast] Using Feedback to Fuel Progress, with LogRhythm’s Matthew Cowan

Content Coordinator

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Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week we sit down with Matthew Cowan, Community and Knowledge Manager for LogRhythm.

After a successful community relaunch, Matthew’s recent work focuses on marrying community function and experience through a series of projects to streamline customer enablement.

Here’s a sneak peek into the episode

  • Balancing workloads to keep the lights on with the need for improvements in community.
  • Using feedback to understand what customers are searching for on your community.
  • Making progress on long-term projects while making incremental improvements.
  • Key takeaways for organizations that may be considering revamping or relaunching their community.

To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.

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