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Assess your CX management maturity and determine what steps to take next. Learn the three pillars, nine business capabilities, and 19 activities needed to successfully deliver a CX initiative.
“People are gonna have reactions good and bad. You can predict many of them. Think about how you'd like to handle them. Don't be surprised.”
— Ramona Maher
Losing and hiring frontline customer care agents can cost more than a few lost customers. Can you afford to lose more?
While it’s easy to produce a well-crafted video or text ad, the ability to market in real-time is brand new in the marketing world. It’s still being tested and tinkered with to find the best method to engage with customers in real-time while still remaining relevant.
One of our primary goals is to grow our users’ knowledge to be more efficient and effective when using our platform. With that said, I have found that not everyone understands the process of bulk planning and labeling and why it is important to their reporting. It can also be a big time saver!
You already spend a lot of time configuring the appropriate priorities and routing rules to have conversations filtered and sorted. It’s a part of your job to optimize your agent's queues to meet SLAs for responding to and resolving customer issues. Why not automate some of that process?
Do you use group hubs, or are you considering using them in your community? Find out why you need to have a strategy in place before you begin, and consider setting one up if you do not have one already.
Webinars & Events
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Engaging Atlas Discussions
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@i_am_ryan started a great discussion about how to decide whether content should be hidden in a community, and got some insightful replies from @LisaB, @CarolineS and @leowarren. Thanks for bringing up such a great topic
@mdoumbia1 asked how to create a progress bar feature for his community, and @Malcolm-M and @StanGromer shared some ideas from their communities with screenshots of the end result, to produce great back and forth. Enjoy that accepted solution, Stan - you earned it!
Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: @CarolineS , @StanGromer , @keithkelly , @radhika_kundana, @MarkAtTruth , @elbranscomb , @sdhake , @Lief , and @damian-ivanov!
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