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Video: Consorsbank Takes a Total Community Approach to Online Banking

Lithium Alumni (Retired)

Consorsbank is a leading online bank in Germany with no “direct” contact with customers. They are truly breaking barriers in the financial services industry and a great best practice for online banks around the world - they even won a 2015 Forrester Groundswell Award!

 

We were lucky enough to spend time with Clemens Eckstein, ‎Senior Expert eBusiness at Consorsbank. In this video, we learn about his journey to find a solution to help Consorsbank get closer to its customers to better understand their needs.

 

That’s where a Lithium-powered Community comes into play.

 

Some impressive results include: After integrating Ratings & Reviews in the Community they saw A 30%, increase in conversion, a 40% increase in their click through rate (CTR), and an overall increase in reach and sales traffic.

 

 

Check out the Consorsbank case study in German here.

 

To read more digital success stories, download our eBook of 11 success stories of top brands winning with social.

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