Showing results for 
Show  only  | Search instead for 
Did you mean: 
New Commentator

Are you experiencing duplicated comments in Instagram Ads Activity stream?

For the past month, we've been experiencing an issue in Khoros Marketing where for every one comment on an Instagram ad, Khoros shows us 10 duplicated comments in the Instagram Ad Activity stream. I submitted a Support Ticket in the Case Portal on November 27th and was told the engineers were investigating. They closed my support ticket and told us that the problem was that we use multiple ad sets for our Instagram ads. Their explanation was that multiple ad sets cause Khoros to show multiple comments. This makes no sense to me because comments do not carry over across ad sets. They are all separate. 

Because it's common practice to use multiple ad sets for one ad, I'd like to know if anyone else has experienced this; or better yet, is not experiencing it. If it truly is not a bug within Khoros and is the result of us using multiple ad sets, then surely other people must have seen this.

0 Replies 0