Our team has had Spredfast (now Khoros) for several years. Recently, when I checked our care dashboards, trying to look at a YoY comparison of incoming volume, I was unable to see the % change, and incoming volume before October 2019 is showing as 0. Has anyone else experienced this? Is there a way to refresh our settings somehow and get that data back?
@DH Inbound care data is only retained in the system for three months, which is why you aren't seeing any data prior to October. However, outbound actions such as responses are retained for 25 months. So you might want to look at that information for a year over year comparison. You can use data exports to retain inbound data moving forward.