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kristinr
New Commentator

Categories for Rejections (rejected posts)

Is it on the Khoros roadmap to add a drop-down or category selection field for rejected content/posts in Marketing? Since rejection reasons are required and right now it's an open text field, it's hard to get a sense of the true rejection reasons.

If approvers had to select a category first, it would really help when we export rejection data. This way we could better understand why posts are rejected - it would be very helpful to our organization!

#marketing #rejections #rejectionreasons 

3 Replies 3
Khoros Staff AdamP
Khoros Staff

Re: Categories for Rejections (rejected posts)

Thanks Kristin!

Great idea, I totally get the use case. I'll check with the product team on what it would look like to create some rejection categories for the purpose of auditing post rejections.

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kristinr
New Commentator

Re: Categories for Rejections (rejected posts)

That would be great. It's become a major ask internally, and the way we are currently doing it is very manual and not a long-term solution. I'm happy to provide a list of rejection terms as a starting point if that will help but it would also be best if they could be customized by the company admins!

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JoanneMcKone
New Commentator

Re: Categories for Rejections (rejected posts)

I second this enhancement idea. It could help make us more efficient and be able to report out on this later to drive change and improvements. I think the open notes field is still valuable so adding categories or labeling to this area as an additional option would be helpful.

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