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Valued Contributor

Instagram Direct Messages

Hi I know that this has been raised before but is it possible to pull in Instagram Direct Messages?  

We post publicly but there are times when we need to customers to contact us privately.  Seems a little crazy if we can't??

2 Replies 2
Valued Contributor

Bumping this to see if anyone can help?

Occasional Commentator

Facebook/Instagram still hasn't exposed Direct Messages via their API yet, so I don;t think we'll see them integrated into Khoros fo some time after that. My FB Rep told me they would be available by the end of Q1 this year and that never happened, so I've reached back out to see if they have a new time frame.

If you use Facebook Business Manager, you can connect your IG channel to that and use the Instagram Direct Inbox to respond. It's not ideal, but works as a temporary solution.