Instagram Videos

[akstoneall]

Sometimes, when we have videos that are a full 60seconds, they show in the back end that they are just slightly over the minute mark. When posting directly on Instagram, there aren't any issues, but scheduling in Khoros means I can't ever use the asset (even if it's a situation where I get the notification instead of posting directly). Is there a way to fix this, so I can still use the same video asset?

[CaseyM]

Hi there @akstoneall! Thank you for bringing this to our attention. I can't immediately think of any reason why a 60-second video should be supported on Instagram for publishing but not through the Social Marketing product. In order for us to properly investigate this, I would like to suggest one of two actions from you. Either:

• Schedule a Social Marketing: 20-minute Q&A Coaching Session. This will allow our Product Coaching team to connect with you in a screen sharing session to see if we can determine why this is occurring.

or

• Contact our Support team, either through the Case Portal or by email at support@khoros.com. In your email, please be sure to include at least one example video asset.