Is it possible to load a Care dashboard to look at one label MINUS another label? For example, we are looking to look at volume and response time for all COVID-19 related comments MINUS comments that came in from employees of our company. I know I can see a breakdown if I look at the Incoming Volume by Label widget and exclude the label I don't want included, but this does not help me break it out by response time. Any ideas?
Solved! Go to Solution.
Hello! For anyone following this thread, I held a Product Coaching session today with @alexsiegel. We found that based on her reporting needs and their current care team leveraging Topic Queues, we landed on taking the following steps:
If anyone has any questions or would like to learn more, please feel free to schedule a Handling Increased Inbound Volume Product Coaching session for the Social Marketing Inbox.