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Occasional Contributor MArduengo
Occasional Contributor

Responding to a Customer on Twitter by Quote Tweeting with Comment

Curious to know if other social media teams tend to respond to customers with a quote tweet with comment, instead of just a reply--especially when responding to customer tweets about successful adventures. We do this quite often, and it does not show up as "customer care" in the Marketing Care Dashboard because it is not a "reply". Does any one have a good method for tracking this?