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corzeske
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Social Media Featured Image Troubleshooting

Hi all. I'm using the Spredfast social media platform on behalf of a client to manage content calendars. I've been running into an issue with inconsistent publishing of featured images, particularly on LinkedIn. In many cases, the image will fail to populate in the scheduled post despite populating correctly in the Facebook variation as well as in the preview within the composer. In other cases, the image will populate correctly even in the scheduled card on the calendar, but will fail to populate on the platform. All of these are linking to the same company domain and using 1200x628 jpg images. Does anyone have any ideas on how to troubleshoot? Thanks!

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Khoros Staff JacquelineS
Khoros Staff

Re: Social Media Featured Image Troubleshooting

Hi @corzeske, I'm sorry to hear about the recent trouble you've been having. I am the product manager for publishing in our Social Marketing product. I will email you directly so we may pinpoint the specific issues you are experiencing, and root cause.

Thanks! Best, Jacqueline

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