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Occasional Contributor

Verification Codes not being emailed

None of our team is getting the 2FA authentication code.

Is something going on?

7 Replies 7
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Occasional Commentator

Experiencing the same here. 

/J

Valued Contributor

Same for me this morning

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@joedavis34 @jeffglasson @NiklasFrank we switched our mail provider yesterday and although our testing hadn't indicated any obvious problems, it's obviously had an impact on the 2FA notifications. 

We're really sorry for the inconvenience caused.  We have now reverted our changes so if you try again, you should find you'll now receive the authentication email as before.

Apologies again, please do verify whether it's now working or not.

Thanks!

Noaman

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Occasional Commentator

Hi Noaman - Everything appears to be working now -thanks!
/J
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Occasional Contributor

It's working! Thank you for your help with getting this resolved quickly.

Shoutout to Fern, Stuart, and Anastacia for escalating this from a client perspective. 

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Glad to hear it's working - thanks for confirming!

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New Commentator

Could this also be affecting Khoros/ Spredfast Care Module, we are not receiving verification codes or any emails from Spredfast starting this moring and are unable to access the system. Any help would be greatly appreciated!