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Verification Codes not being emailed

None of our team is getting the 2FA authentication code.

Is something going on?

7 Replies 7
Mentor

Experiencing the same here. 

/J

Genius

Same for me this morning

Lithium Alumni (Retired)

@joedavis34 @jeffglasson @NiklasFrank we switched our mail provider yesterday and although our testing hadn't indicated any obvious problems, it's obviously had an impact on the 2FA notifications. 

We're really sorry for the inconvenience caused.  We have now reverted our changes so if you try again, you should find you'll now receive the authentication email as before.

Apologies again, please do verify whether it's now working or not.

Thanks!

Noaman

Hi Noaman - Everything appears to be working now -thanks!
/J

It's working! Thank you for your help with getting this resolved quickly.

Shoutout to Fern, Stuart, and Anastacia for escalating this from a client perspective. 

Lithium Alumni (Retired)

Glad to hear it's working - thanks for confirming!

Could this also be affecting Khoros/ Spredfast Care Module, we are not receiving verification codes or any emails from Spredfast starting this moring and are unable to access the system. Any help would be greatly appreciated!