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Khoros Marketing Discussions

Discuss social strategy, technology and best practices, and ask questions about the platform.
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isabellethompso

Extract raw data from Khoros platform sentiment analysis

Hi, as part of a project I'm using sentiment analysis to understand how citizens in the economy are feeling toward covid-19 and other specific search terms. Once entering the specific keywords and pul...
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lambd1993

Spredfast message importer issue

Hi, When importing tweets through the message importer in spredfast I keep getting the same error message - "Link tags were not saved properly. Please reapply your links and save your post again. Tip:...
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valeriagtzz

Editing UTMs in Khoros

We post all our organic social through Khoros. We want to apply our own UTMs  rather than use the UTMs Khoros appends to our URLs. How can we override the UTMs Khoros appends?  Many thanks,
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bello-imre

Bulk Importing to Custom Channels

Hello, Is it possible to bulk import messages to custom channels?When I click on Create > Message Importer > Import Message i'm only able to select from social platforms not my custom channels. If you...
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AnastaciaD

Leveraging Khoros Intelligence to Monitor COVID-19

During a time of crisis, it’s important to understand the conversation surrounding the crisis itself, how customers are talking about the crisis in relation to your brand, and the conversation surroun...
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joedavis34

Verification Codes not being emailed

None of our team is getting the 2FA authentication code.Is something going on?
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KPace

Is it possible to add a LinkedIn Personal Account Stream to Inbox?

In Inbox, when adding Streams, only Company pages are accessible to Streams. Are personal accounts not able to be added to Streams? Is there a workaround?Anyone else manage personal LI channels? How d...
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KatMcG

Intelligence Multisearch Highlight Key Words

When I'm running a report in Intelligence on COVID-19, I'm searching within for my brands.  sometimes I cannot find where the brand was mentioned.  Is there a way to highlight the keywords I have in m...
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sarahnilson

Crisis monitoring within Intelligence?

Hello,  Is there an easy way to set up a search within Intelligence to see what our competitors are posting about COVID-19 / Coronavirus? Also, if anyone is mentioning our company and COVID-19? We hav...
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alexsiegel

Reporting Dashboard- Multi-Label Reporting

Is it possible to load a Care dashboard to look at one label MINUS another label? For example, we are looking to look at volume and response time for all COVID-19 related comments MINUS comments that ...
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