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Khoros Marketing Discussions

Discuss social strategy, technology and best practices, and ask questions about the platform.
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RachelC

Looking ahead to the next month or two

Everything is changing so quickly. Last week feels like a month ago and February feels like last year. As Marketers, we're having to pivot quickly to make sure we're providing useful and relevant cont...
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KatMcG

Intelligence Multisearch Highlight Key Words

When I'm running a report in Intelligence on COVID-19, I'm searching within for my brands.  sometimes I cannot find where the brand was mentioned.  Is there a way to highlight the keywords I have in m...
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sarahnilson

Crisis monitoring within Intelligence?

Hello,  Is there an easy way to set up a search within Intelligence to see what our competitors are posting about COVID-19 / Coronavirus? Also, if anyone is mentioning our company and COVID-19? We hav...
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alexsiegel

Reporting Dashboard- Multi-Label Reporting

Is it possible to load a Care dashboard to look at one label MINUS another label? For example, we are looking to look at volume and response time for all COVID-19 related comments MINUS comments that ...
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eischill

Reporting Dashboards Missing Content

Is anyone else experiencing this issue?In looking into our reporting dashboards and filtering by campaign labels, we're finding that a huge quantity of posts are missing.At first we believed this may ...
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jennyreineck

Email confirmation from Social Bakers?

Did anyone else receive a confirmation email from social bakers? It wasn't generated by me so I am suspicious about what caused it.
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dhaas

Care Dashboards Showing 0 Volume Before Sept 2019

Our team has had Spredfast (now Khoros) for several years. Recently, when I checked our care dashboards, trying to look at a YoY comparison of incoming volume, I was unable to see the % change, and in...
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rsabree

Post Khoros incident slowness

After the second attack on khoros and the shutdown to follow I've been having a hard time with consistent access to the platform. Either I'll get the "issue loading items" message or upon refreshing i...
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elizatickle

Instagram authentication

Hi, we need to authenticate a newly launched Instagram account in Khoros Marketing. The account doesn't have an associated Facebook page, nor do we plan to create one. There isn't an appropriate Faceb...
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DanM

How To Check User Adoption In Marketing

Adoption is the measure of how many people in your team are actively using the platform. Strong adoption is important for getting the maximum value from your Khoros products. Adoption can be measured ...
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