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Khoros Marketing Discussions

Discuss social strategy, technology and best practices, and ask questions about the platform.
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ericawhite

Glossary of Marketing Analytics Terms

Is there a glossary of all of the definitions for analytics terms from the metrics that can be pulled in a report? I want to know what they mean and how they are calculated. It would be helpful to hav...
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Leo747er

Unable to perform "Hide" comment

Hi Support, Our moderators are facing an error  [Server Error] when trying to click "Hide" comment in the Spredfast tool. 
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sharontaniguch

Khoros users can't access

as admin, I was able to reset my password and get access but then there was a message to come to Atlas to make sure all users can get access but I don't see any information on this here  
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annielambesis

Way to bulk remove Facebook pages from Spredfast?

Hi, I'm still using Spredfast to monitor a few Facebook pages. Does anyone know if there's a way to disconnect multiple Facebook pages at once and suspend multiple initiatives that are no longer being...
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jessicagorelick

Help!!!

I need a customer support phone number ASAP! I’ve been closed out of the account for 3 days. We are taking our business else where 
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jessicagorelick

Error Logging in

Hello, we are still unable to login to our Spredfast account. Can someone please help resolve?  Description of issue: Inability to loginURL: https://vpc1.spredfast.com/planner/index/company_id/770/cam...
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JChristman

Khoros Marketing - Deleted Users and Care analytics

If I have to remove a user from Khoros marketing who was involved in one of care teams, will that users legacy data still show up in the care dashboards? I just want to confirm that if I remove a user...
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CoryD
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elizatickle

Exporting comments

Hi all, is there an easy way to export all comments on a Facebook post? Thanks!
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ChrisMeraki

Are you experiencing duplicated comments in Instagram Ads Activity stream?

For the past month, we've been experiencing an issue in Khoros Marketing where for every one comment on an Instagram ad, Khoros shows us 10 duplicated comments in the Instagram Ad Activity stream. I s...
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