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Khoros Marketing Discussions

Discuss social strategy, technology and best practices, and ask questions about the platform.
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bello-imre

Bulk Importing to Custom Channels

Hello, Is it possible to bulk import messages to custom channels?When I click on Create > Message Importer > Import Message i'm only able to select from social platforms not my custom channels. If you...
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AnastaciaD

Leveraging Khoros Intelligence to Monitor COVID-19

During a time of crisis, it’s important to understand the conversation surrounding the crisis itself, how customers are talking about the crisis in relation to your brand, and the conversation surroun...
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joedavis34

Verification Codes not being emailed

None of our team is getting the 2FA authentication code.Is something going on?
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KPace

Is it possible to add a LinkedIn Personal Account Stream to Inbox?

In Inbox, when adding Streams, only Company pages are accessible to Streams. Are personal accounts not able to be added to Streams? Is there a workaround?Anyone else manage personal LI channels? How d...
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KatMcG

Intelligence Multisearch Highlight Key Words

When I'm running a report in Intelligence on COVID-19, I'm searching within for my brands.  sometimes I cannot find where the brand was mentioned.  Is there a way to highlight the keywords I have in m...
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sarahnilson

Crisis monitoring within Intelligence?

Hello,  Is there an easy way to set up a search within Intelligence to see what our competitors are posting about COVID-19 / Coronavirus? Also, if anyone is mentioning our company and COVID-19? We hav...
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alexsiegel

Reporting Dashboard- Multi-Label Reporting

Is it possible to load a Care dashboard to look at one label MINUS another label? For example, we are looking to look at volume and response time for all COVID-19 related comments MINUS comments that ...
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eischill

Reporting Dashboards Missing Content

Is anyone else experiencing this issue?In looking into our reporting dashboards and filtering by campaign labels, we're finding that a huge quantity of posts are missing.At first we believed this may ...
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jennyreineck

Email confirmation from Social Bakers?

Did anyone else receive a confirmation email from social bakers? It wasn't generated by me so I am suspicious about what caused it.
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dhaas

Care Dashboards Showing 0 Volume Before Sept 2019

Our team has had Spredfast (now Khoros) for several years. Recently, when I checked our care dashboards, trying to look at a YoY comparison of incoming volume, I was unable to see the % change, and in...
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