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Khoros Marketing Discussions

Discuss social strategy, technology and best practices, and ask questions about the platform.
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jessicagorelick

Help!!!

I need a customer support phone number ASAP! I’ve been closed out of the account for 3 days. We are taking our business else where 
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jessicagorelick

Error Logging in

Hello, we are still unable to login to our Spredfast account. Can someone please help resolve?  Description of issue: Inability to loginURL: https://vpc1.spredfast.com/planner/index/company_id/770/cam...
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JChristman

Khoros Marketing - Deleted Users and Care analytics

If I have to remove a user from Khoros marketing who was involved in one of care teams, will that users legacy data still show up in the care dashboards? I just want to confirm that if I remove a user...
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elizatickle

Exporting comments

Hi all, is there an easy way to export all comments on a Facebook post? Thanks!
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ChrisMeraki

Are you experiencing duplicated comments in Instagram Ads Activity stream?

For the past month, we've been experiencing an issue in Khoros Marketing where for every one comment on an Instagram ad, Khoros shows us 10 duplicated comments in the Instagram Ad Activity stream. I s...
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akstoneall

Instagram Videos

Sometimes, when we have videos that are a full 60seconds, they show in the back end that they are just slightly over the minute mark. When posting directly on Instagram, there aren't any issues, but s...
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carlburgmann

iframe not displaying in exported PDF

Im having issues when exporting report and the i-frame not showing. Is there a fix we can apply to this? 
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corzeske

Social Media Featured Image Troubleshooting

Hi all. I'm using the Spredfast social media platform on behalf of a client to manage content calendars. I've been running into an issue with inconsistent publishing of featured images, particularly o...
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AMartin89

Assign Tasks Within Approvals View

Did the ability to assign tasks from the Approval View go away? If so, what is the workaround for that function? That was incredibly useful when trying to request an edit to a post without taking it f...
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MArduengo

Responding to a Customer on Twitter by Quote Tweeting with Comment

Curious to know if other social media teams tend to respond to customers with a quote tweet with comment, instead of just a reply--especially when responding to customer tweets about successful advent...
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