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Khoros Marketing Discussions

Discuss social strategy, technology and best practices, and ask questions about the platform.
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dhaas

Care Dashboards Showing 0 Volume Before Sept 2019

Our team has had Spredfast (now Khoros) for several years. Recently, when I checked our care dashboards, trying to look at a YoY comparison of incoming volume, I was unable to see the % change, and in...
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rsabree

Post Khoros incident slowness

After the second attack on khoros and the shutdown to follow I've been having a hard time with consistent access to the platform. Either I'll get the "issue loading items" message or upon refreshing i...
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elizatickle

Instagram authentication

Hi, we need to authenticate a newly launched Instagram account in Khoros Marketing. The account doesn't have an associated Facebook page, nor do we plan to create one. There isn't an appropriate Faceb...
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DanM

How To Check User Adoption In Marketing

Adoption is the measure of how many people in your team are actively using the platform. Strong adoption is important for getting the maximum value from your Khoros products. Adoption can be measured ...
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ericawhite

Glossary of Marketing Analytics Terms

Is there a glossary of all of the definitions for analytics terms from the metrics that can be pulled in a report? I want to know what they mean and how they are calculated. It would be helpful to hav...
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Leo747er

Unable to perform "Hide" comment

Hi Support, Our moderators are facing an error  [Server Error] when trying to click "Hide" comment in the Spredfast tool. 
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sharontaniguch

Khoros users can't access

as admin, I was able to reset my password and get access but then there was a message to come to Atlas to make sure all users can get access but I don't see any information on this here  
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jessicagorelick

Help!!!

I need a customer support phone number ASAP! I’ve been closed out of the account for 3 days. We are taking our business else where 
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jessicagorelick

Error Logging in

Hello, we are still unable to login to our Spredfast account. Can someone please help resolve?  Description of issue: Inability to loginURL: https://vpc1.spredfast.com/planner/index/company_id/770/cam...
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JChristman

Khoros Marketing - Deleted Users and Care analytics

If I have to remove a user from Khoros marketing who was involved in one of care teams, will that users legacy data still show up in the care dashboards? I just want to confirm that if I remove a user...
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