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Hi, as part of a project I'm using sentiment analysis to understand how citizens in the economy are feeling toward covid-19 and other specific search terms. Once entering the specific keywords and pul...
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Hi, When importing tweets through the message importer in spredfast I keep getting the same error message - "Link tags were not saved properly. Please reapply your links and save your post again. Tip:...
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We post all our organic social through Khoros. We want to apply our own UTMs rather than use the UTMs Khoros appends to our URLs. How can we override the UTMs Khoros appends? Many thanks,
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Hello, Is it possible to bulk import messages to custom channels?When I click on Create > Message Importer > Import Message i'm only able to select from social platforms not my custom channels. If you...
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During a time of crisis, it’s important to understand the conversation surrounding the crisis itself, how customers are talking about the crisis in relation to your brand, and the conversation surroun...
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None of our team is getting the 2FA authentication code.Is something going on?
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When I'm running a report in Intelligence on COVID-19, I'm searching within for my brands. sometimes I cannot find where the brand was mentioned. Is there a way to highlight the keywords I have in m...
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Hello,
Is there an easy way to set up a search within Intelligence to see what our competitors are posting about COVID-19 / Coronavirus? Also, if anyone is mentioning our company and COVID-19? We hav...
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Is it possible to load a Care dashboard to look at one label MINUS another label? For example, we are looking to look at volume and response time for all COVID-19 related comments MINUS comments that ...
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Is anyone else experiencing this issue?In looking into our reporting dashboards and filtering by campaign labels, we're finding that a huge quantity of posts are missing.At first we believed this may ...
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