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Is it possible to load a Care dashboard to look at one label MINUS another label? For example, we are looking to look at volume and response time for all COVID-19 related comments MINUS comments that ...
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Is anyone else experiencing this issue?In looking into our reporting dashboards and filtering by campaign labels, we're finding that a huge quantity of posts are missing.At first we believed this may ...
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Did anyone else receive a confirmation email from social bakers? It wasn't generated by me so I am suspicious about what caused it.
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Our team has had Spredfast (now Khoros) for several years. Recently, when I checked our care dashboards, trying to look at a YoY comparison of incoming volume, I was unable to see the % change, and in...
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After the second attack on khoros and the shutdown to follow I've been having a hard time with consistent access to the platform. Either I'll get the "issue loading items" message or upon refreshing i...
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Hi, we need to authenticate a newly launched Instagram account in Khoros Marketing. The account doesn't have an associated Facebook page, nor do we plan to create one. There isn't an appropriate Faceb...
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Adoption is the measure of how many people in your team are actively using the platform. Strong adoption is important for getting the maximum value from your Khoros products.
Adoption can be measured ...
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Is there a glossary of all of the definitions for analytics terms from the metrics that can be pulled in a report? I want to know what they mean and how they are calculated. It would be helpful to hav...
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Hi Support, Our moderators are facing an error [Server Error] when trying to click "Hide" comment in the Spredfast tool.
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as admin, I was able to reset my password and get access but then there was a message to come to Atlas to make sure all users can get access but I don't see any information on this here
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