How To Check User Adoption In Marketing
Adoption is the measure of how many people in your team are actively using the platform. Strong adoption is important for getting the maximum value from your Khoros products.
Adoption can be measured ...
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Glossary of Marketing Analytics Terms
Is there a glossary of all of the definitions for analytics terms from the metrics that can be pulled in a report? I want to know what they mean and how they are calculated. It would be helpful to hav...
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Unable to perform "Hide" comment
Hi Support, Our moderators are facing an error [Server Error] when trying to click "Hide" comment in the Spredfast tool.
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Khoros users can't access
as admin, I was able to reset my password and get access but then there was a message to come to Atlas to make sure all users can get access but I don't see any information on this here
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Help!!!
I need a customer support phone number ASAP! I’ve been closed out of the account for 3 days. We are taking our business else where
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Error Logging in
Hello, we are still unable to login to our Spredfast account. Can someone please help resolve? Description of issue: Inability to loginURL: https://vpc1.spredfast.com/planner/index/company_id/770/cam...
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Khoros Marketing - Deleted Users and Care analytics
If I have to remove a user from Khoros marketing who was involved in one of care teams, will that users legacy data still show up in the care dashboards? I just want to confirm that if I remove a user...
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Exporting comments
Hi all, is there an easy way to export all comments on a Facebook post? Thanks!
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Instagram Videos
Sometimes, when we have videos that are a full 60seconds, they show in the back end that they are just slightly over the minute mark. When posting directly on Instagram, there aren't any issues, but s...
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Social Media Featured Image Troubleshooting
Hi all. I'm using the Spredfast social media platform on behalf of a client to manage content calendars. I've been running into an issue with inconsistent publishing of featured images, particularly o...
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