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carlburgmann
New Commentator

iframe not displaying in exported PDF

Im having issues when exporting report and the i-frame not showing. 

Is there a fix we can apply to this? 

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Khoros Staff EmmaO
Khoros Staff

Re: iframe not displaying in exported PDF

@carlburgmann Iframes pull content from another website into the dashboard. Since the content doesn't actually exist in the dashboard it can't be included in the print out. However, you can take a screenshot of it. Also, feel free to share your specific exporting needs in our idea board

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carlburgmann
New Commentator

Re: iframe not displaying in exported PDF

Hi Emma 

We use to have the ability to include it in the report PDF we would export. However it seems the i-frame now doesn't export and just comes up with 'iframe error message'. 

You can see the errors in the attachment below vs the way the iframes used to show. 

Any idea why the error occurs? 

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Khoros Staff EmmaO
Khoros Staff

Re: iframe not displaying in exported PDF

@carlburgmann I would email our support team about your issue and include the screenshots. You can also learn more about contacting support and tracking issues via the case portal here

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