Khoros Community

Motivating and Managing Long Standing Super Users

Motivating and Managing Long Standing Super Users

One of the areas that I struggle with is Super User motivation and engagement.


We have a mature community and Top Contributor program. Many of our Super Users have been a part of our Top Contributor program for a while and are no longer performing at the levels they performed at historically. Some of these members have topped out of our ranking structure since we've been around for a while.


I would like to get a sense of any strategies or tactics that have helped you successfully managed these issues and address entitlement. I am particularly interested in gamification tactics.  

1 Comment
Retired Community Manager JennC
Retired Community Manager
Status changed to: Approved Session

Thanks for submitting this idea, @fifiproffitt! We'll be combining this with the Super User Programs session at the Unconference.