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Company: Vodafone Spain
Contact: Alejandro Moreno ( Community Manager)
Community: Foro Vodafone
Lithy category: Support Savings MVP
Vodafone Spain is part of Vodafone Group, one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications. Vodafone has mobile operations in 26 countries, partners with mobile networks in 57 more, and fixed broadband operations in 17 markets. As of 31 December 2015, Vodafone had 461 million mobile customers and 13 million fixed broadband customers.
Vodafone Spain has 14.255.000 mobile customers and 2.960.000 fixed broadband customers. All of them get benefit of the experience and capacity of a world leader that helps its customers to be better connected. For more info: please visit: www.vodafone.es
How we are implementing Community our customer care business goals
Our target are:
Changes we implemented because of cost reductions based on Lithium Community
The changes we have made:
€3.7 M potentially saved on incoming Customer Call Center Calls.
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