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Past Lithys

Past Lithys
Check out Lithy entries from previous years.
Company: CommSec Entry submitted by: Ben Shute (benshute) Social Media Manager Community: CommSec Community (commsec.com.au) Lithy category: Best New Community, Best Community Technical Implementation, Best Community Design _____________... See more...
Company: CommSec Entry submitted by: Ben Shute (benshute) Social Media Manager Community: CommSec Community (commsec.com.au) Lithy category: Best New Community, Best Community Technical Implementation, Best Community Design ________________________________________________   The CommSec Community is a unique proposition within the Australian online broking space. CommSec, as Australia’s largest online broker, has created a place for customers to connect with each other and discuss the share market, trading strategies, charting and other aspects of online trading. Regardless of how long they have been trading, or what their trading style is, this is a place where all customers can feel comfortable and learn from each other.   We launched in early February with a migrated client base from our previous chat room functionality. Over the last 6 weeks, they have populated with content - insights into sectors and stocks, charts on the price of gold, silver, oil and currencies, and offered up many ideas for enhancements to make the community a better place for all.     From a design and technical perspective, we have a number of custom enhancements to the platform which we believe are firsts in their field: We have the latest market indices and traded stocks constantly updating within the Community.                                                                     2. We have integrated ASX stock codes within the posting functionality, which allows us to: Generate sector and company specific views of the community Pull in and display the latest price information as it relates to the particular stock Display any company announcements that are made Members can buy and sell stocks directly from within the Community, add a stock to their watch list, or get a more detailed quote 3.  We have also included a sentiment indicator as part of the post creation page, where members discussing a stock can tell us if they think it’s a buy, hold, sell, reduce or accumulate. This allows us to: Measure market, sector and stock sentiment Compare that sentiment to the most traded stock data from the ASX While we are in our infancy, we are looking at a number of future enhancements that will take the aggregated data we are capturing and use it to foster the vision of our customers learning from each other.
Company: Ooyala Entry submitted by: Thomas Kearsley (tkearsley) Community Manager Community: Ooyala Community (community.ooyala.com) Lithy category: Best New Community ___________________________________________________________________ ... See more...
Company: Ooyala Entry submitted by: Thomas Kearsley (tkearsley) Community Manager Community: Ooyala Community (community.ooyala.com) Lithy category: Best New Community ___________________________________________________________________   Ooyala offers leading cross-device video analytics and monetization solutions, streaming over 1 billion videos to nearly 200 million unique viewers per month. The Ooyala Community was officially launched on 10/8/12. Since the launch we have seen 4,108 unique visitors with 20K+ page views. Our community is not open to anyone, only customers who have an account (Backlot) can comment. This limits the community to a low number of participants, but the community will grow as the company scales up.                                             My goal is to make the community a portal to everything Ooyala. A place to find solutions to technical issues, stay up on the latest trends ,and be informed of everything happening at the company. Since my start at Ooyala, I have implemented Google analytics into the site, giving us real-time information on who is visiting, OS, location etc.   I have integrated a Twitter feed for keeping up with the latest Ooyala mentions in social, and embedded Ooyala TV (video) on our home page where users can watch helpful videos. We are using the latest Lithium search (2.0) while building out our TKB with new content every day. I am excited to see our community grow in the months and years to come.  
Company: LandlordStation Entry submitted by: Richard Broer (richardbroer) CEO Community: The Station Community (community.landlordstation.com) Lithy category: Best New Community ________________________________________________   Land... See more...
Company: LandlordStation Entry submitted by: Richard Broer (richardbroer) CEO Community: The Station Community (community.landlordstation.com) Lithy category: Best New Community ________________________________________________   LandlordStation is a startup company founded in 2010 which provides web-based software apps to property managers and landlords throughout the US. Although our community (and company) are new and small, both are growing at rapid clips. More importantly, we understand and value the importance of communities and other social platforms and have made a concerted effort built them into the core of our business.   The LandlordStation Community was launched in January of 2013, as a way for our uniquely independent clientele to have a convenient and open way to communicate with each other, ask and answer questions, and generally connect to their peers in a very fragmented industry. Our goal with the community is to grow awareness of our brand in the wider property management industry and improve our traffic channels with new and unique content.     We have already begun to see a return on this investment as traffic from the community and searches for the community have grown rapidly over recent months and are already causing a noticeable difference in the cost of our traffic generation as we chip away at the percentage of our traffic that is generated by PPC and other advertising channels. We already have hundreds of excellent users (and a few budding Superusers) as well as posts that continue to receive hundreds of daily views by landlords from across the country. Our number of total post views is at 100,000 within 75 days of launch. As we continue to gain traction with both our community and company, we expect to continue to see rapid growth in our user-base with the goal of being the premier community for this industry.   Community Impact since launch: Conversion rate for purchases on our main site for traffic referred by the Community (and referrals from Community oriented social campaigns) is more than 2X the conversion rate from PPC traffic. Dramatic increase in organic Google searches for LandlordStation by name (or close variation) in Q1 2013 v. Q4 2012 suggesting a higher brand awareness driven in large part by the Community. Increase in traffic driven by real-time keywords. For example, we recently noted revenue generation from keywords based on a popular real estate news story that was referenced and linked in our Community. SEO for real-time or newsworthy keywords is an incredibly difficult thing to accomplish and we are very pleased that we are seeing this in such a young community. As illustrated in the screenshot below, we received significant traffic during this period for the keyword "landlord whipped tenant" which was the subject of a news story referenced in the community.   As we continue to grow our company and our community, we feel strongly that social is core value, not an add-on strategy. We will shortly being moving all of our customer service forums and knowledge base inside the Community as well which will increase traffic and hopefully create an even more vibrant area for our clients and our contributors.
Company: Telstra Corp Entry submitted by: Yannick Pierre (Yannick_P) Digital Community Manager Community: CrowdSupport (crowdsupport.telstra.au) Lithy category: Best Community Design ________________________________________________   ... See more...
Company: Telstra Corp Entry submitted by: Yannick Pierre (Yannick_P) Digital Community Manager Community: CrowdSupport (crowdsupport.telstra.au) Lithy category: Best Community Design ________________________________________________   We have almost completed the process of redesigning our digital properties look and feel. This is a huge undertaking by the business and given the importance we place on our communities’ engagement, it was only right that we chose CrowdSupport to launch the new global header. By doing so we enabled our customers to easily navigate across the platform and main website resulting in an improved overall experience.       But this is only the first step, over time we will then align all of the community pages to the new Telstra online style guide so that customers have a consistent brand feel across the entire platform and with our other physical assets.     While we’ve begun work to align the brand design on the community, we’ve also introduced new homepage customization which includes features such as: Customized categories and sub category pages User options (turn on/off elements on homepage) Custom banners area Activity feeds Feature videos   These options allow customers/members to find answers quickly while connect our regular contributors to trending community questions. We recognised the need to make it easier for our customers to search through CrowdSupport answers so our simplified tab structure allows users to either find a solution quickly or view community in a default Lithium layout offering users the choice on how they want to contribute.     We also redesigned the search interface & results layout so that an accepted solution will float to top of page so our community members receive appropriate results without much effort. Telstra has a large customer base in both consumer and business markets, so we wanted to make sure that CrowdSupport would address both segment needs. This was important because our products and services differ significantly between the two groups. To address this we developed dual community layouts & dual Lithium blogs with content developed based on the needs of each group. This has resulted in significantly increased engagement particularly across the business segment. Using the Lithium REST API we have reviewed and reworked all of the high usage areas of the community so that optimum performance is delivered from these pages to our community. In addition we will also be implementing a full redesign of CrowdSupport for mobile & tablet so that layout is aligned to the desktop experience providing consistency, regardless of device.    
Company: National Instruments Entry submitted by: Jordan Groves (jgroves) Web Project Engineer/Forums Manager Community: NI Discussion Forums ( www.ni.com/forums) Lithy category: Best Superfan Story or Insight ________________________... See more...
Company: National Instruments Entry submitted by: Jordan Groves (jgroves) Web Project Engineer/Forums Manager Community: NI Discussion Forums ( www.ni.com/forums) Lithy category: Best Superfan Story or Insight __________________________________________________   “Are two Knights in one day better than two days in one night?” <Hint, the answer is yes.>   When the NI Discussion Forum was launched in 2004, we could not have predicted how successful it would be in fostering passionate, proficient, and accomplished advocates for National Instruments. Our super users are not only incredibly engaged, but they also constantly push the envelope and drive innovation. They are an extension of the passionate company culture we have built and strive to maintain internally at NI.   Our community members chose the ranking Knight of NI based on a shared love for the movie Monty Python and the Holy Grail. Members who reach the 10,000-post milestone virtually receive the Knight of NI title and physically receive a shrubbery. This group has only seven members but is a respected and revered resource within our community. Collectively, the Knights have a vast wealth of knowledge. When we ask why they continue to engage in the NI Discussion Forums, we consistently receive the same response: They enjoy helping others, solving difficult problems, and sharing their knowledge to develop and empower future engineers. The Knights of NI participate because they truly recognize the value of our company, products, and industry.   We recently recognized two Knights of NI on consecutive days! Becoming a Knight does not happen every day; in fact, it does not even happen every year. However, in their race to Knighthood, these two loyal users have consistently been neck and neck for over eight years.               As a group, our Knights’ engagements make up 8 percent of our total community activity, and they receive more than 20 percent of the total kudos in the community. They frequently create quality content and have authored 12 percent of our total solutions. These numbers are extremely significant considering we have seven Knights in a community of over 200,000 users! The sheer volume of posts and solutions that the Knights provide significantly drive down support costs for our organization. We are thankful for their passion and strive to nurture their behavior through recognition, sneak previews before products releases, and direct channels to engage with NI engineers, just to name a few. The Knights lead by example and inspire fellow community members to engage to earn the greatest reward: knowledge.   There are many more examples and statistics we could mention to further sing the praises of this valued group, however one of the greatest outcomes of this recognition system is the bond our super users have built with one another. Their discussions are helpful, interesting, cutting edge, personal, and always entertaining. A great portion of the success of the NI Discussion Forums is absolutely due to these loyal SuperFans.    
Company: SuccessFactors Entry submitted by: Danielle Beeken (dbeeken) Customer Marketing & Advocacy Community: SuccessFactors Customer Community (community.successfactors.com) Lithy category: Best Community Technical Implementation _____... See more...
Company: SuccessFactors Entry submitted by: Danielle Beeken (dbeeken) Customer Marketing & Advocacy Community: SuccessFactors Customer Community (community.successfactors.com) Lithy category: Best Community Technical Implementation ________________________________________________   Why should we win this award? “We want our customers to love work again!” To ensure that our customers have the best tools and resources to help them achieve success using our products, we launched the SuccessFactors Customer Community in April 2012. The primary goal of our community is to promote peer-to-peer engagement, but we also want people to use the platform for best practices knowledge, tips and tricks, discussion forums, blogs, new ideas, and much more.     The Challenge After launch we realized that our customers still had to access multiple systems during the day to get to our training and professional services resources. We needed to enable a single sign-on solution between our community and our SharePoint sites. We have a private community with a registration process so that only customers, partners, and employees are able to join. We have an active directory that authenticates users as they register. The two other critical resources we wanted customers to be able to access through the community were our SuccessFactors Training and SuccessFactors Professional Services. Both of these teams provide extensive knowledge and resources, but they do so on separate SharePoint sites.   The Solution Our exceptional technical implementation, which connects the Lithium community to the SharePoint sites with the click of the button, has resulted in a completely seamless community experience for our customers.  In order to achieve this technical implementation, we worked with Lithium partner Cloudsquads and a Cloudsquads partner SusQtech. This project enabled the single sign-on capabilities with a custom integration effort. The team first explored the solution, which started with the ADFS authentication issue. The technical teams then built an integration account, which provided credentials to access SharePoint. Then they developed a custom widget within Lithium that enabled easy access to the shared documents by using an iFrame housing the SharePoint sites, within which customers can download the documents. The custom-logic widget was placed on the community forums via the Lithium studio layout editor. The widget is modular and placed in the Lithium Studio Editor. A new page was created to host this service, the content is filtered by the SharePoint app, and Lithium passes whatever available fields that are specified by the integration protocol.     After clicking the button on the homepage with single sign on users are brought directly to the PS SharePoint site.     Training Page “Get Training” button     The Training SharePoint Page after you click on the “Get Training” button single sign on brings you to the Training SharePoint Page   The Outcome Customers are extremely satisfied with this seamless integrated solution. When customers and partners need information, documents, training, or other resources, the SuccessFactors Community is their one-stop shop! Once they are in the community, if they need to access the SuccessAcademy (training) or the Empower Methodology/Welcome Kits (Professional Services), they can easily access these SharePoint systems with a click of a button without logging in again. This is a huge win for us, and it creates an exceptional community experience for our customers.  
Company: Telstra Corp Entry submitted by: Yannick Pierre (Yannick_P) Digital Community Manager Community: CrowdSupport (crowdsupport.telstra.au) Lithy category: Best Community Technical Implementation ____________________________________... See more...
Company: Telstra Corp Entry submitted by: Yannick Pierre (Yannick_P) Digital Community Manager Community: CrowdSupport (crowdsupport.telstra.au) Lithy category: Best Community Technical Implementation ________________________________________________   With a constant demand from customers to interact with Telstra, CrowdSupport was developed to be an online social hub for customers to quickly help each other, help themselves. We wanted to be able to provide our community with the best possible answers from within Telstra as well as leveraging external content to provide rich and relevant support.     To bring this vision to life we knew we had to develop CrowdSupport as a platform that was not only visually appealing but allowed content to flow fluidly between sources and the community in a responsive method to maximise the benefit to our community. To do this we began with a World First! By integrating the Microsoft community support knowledge base into the Lithium platform we are able to pull content from the Microsoft community and display into CrowdSupport, providing richer results to our community when they are searching for answers.     In addition, by using the Lithium REST API we have integrated CrowdSupport content into other assets including the Telstra website (Telstra.com) & our Telstra 24x7 mobile and tablet apps. We’ve also developed our Live Services Portal using the Google search appliance integration to aggregate and surface community content into search results on Telstra.com. These types of integrations mean our customers can access the CrowdSupport community from a range of platforms and devices so that customers can use the community in any way that they desire.       To ensure that our customers could make the best use of these new features, we’ve increased the options available to our customers to engage through introducing a range of new enhancements to the presentation layer. We’ve enhanced the layout and design of our knowledge base so that accepted knowledgebase threads now present the most relevant information first so that our customers get the right answer fast. We’ve also integrated with the REST API to create a custom homepage that surfaces trending community interaction and statistics .         Use of Lithium Rest API to customize pages high traffic pages and optimize the user experience In terms of content upload, we’re enabling Ooyala video functionality to allow all Telstra customers to submit video content without requiring a You Tube account & we’ve integrated the Lithium contest component to better engage with our customers and encourage contribution which has proven to be a real success.                                             Later this year we will also be introducing Single Sign on for all Telstra customers which will significantly alleviate registration headaches for customers using CrowdSupport. Customer rating and reviews that will allow our customers to provide direct feedback about our products and services Use the Lithium REST API to develop the “Ask a mate Widget” which will allow customers to access relevant CrowdSupport content and ask question on product and service pages on telstra.com