VirtualMind (Spredfast products)(location in Argentina)
Zendesk (Khoros Marketing products)(location in the USA)
Pendo (Khoros Marketing products)(location in the USA)
Squelch (location in the USA)
SendGrid (location in the USA)
BI Worldwide (f/k/a Bunchball) (Khoros JX Products)
Hyland (Khoros JX Products)
Khoros also utilizes the following subprocessors to provide certain optional services to those Khoros customers to elect to purchase those optional services:
Ooyala, Inc. (locations in USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, Sweden) (video storage and playback option)
Box, Inc. (locations in USA) (file preview option)
Cloud Elements, Inc. (locations in the US and Ireland) (API integration with customer’s CRM application)
Effective October 2, 2018, Lithium and Spredfast closed their merger transaction and the merged company rebranded to Khoros. New listings related to Spredfast-legacy products have been added above as “Khoros Marketing products.”
Effective October 3, 2017, Lithium acquired the Jive-x external community platform from Jive Software, an Aurea company. As a result Lithium entered into a transition services agreement with Jive that will allow Jive, functioning as a subprocessor, to continue to provide Jive-x services for 12 to 15 months (now called Khoros JX).
Khoros also utilizes subcontractors that do not have any access to our customer’s data, such as, for example, Equinix and Wave Business which maintain data center facilities hosting Khoros’s main US-based data centers. If you have any questions, please contact your Khoros Customer Success Representative. For more information about our subprocessors please see the Khoros Data Location and Subprocessor Guide by visiting: https://community.khoros.com/t5/Policies-and-Guidelines/Lithium-Data-Location-and-Subprocessor-Guide...