Data Location & Subprocessor Guide
Khoros has offices in the USA, the EU, the UK, India and Australia. These offices may have access to customer personal data for support and engineering purposes.
Khoros also uses subprocessors in its applications to help it perform certain Services. Suprocessors are third-party entities with whom Khoros contracts to perform these Services and who may process customers’ personal data. Khoros contractually requires its subprocessors to comply with security and data privacy standards that are at least as protective as those that Khoros commits to its customers.
Specifically, as concerning European Union data privacy regulatory compliance, Khoros complies with the EC Standard Contractual Clauses and requires that those subprocessors that have access to Customer personal data also comply.
For information on our subprocessors, please scroll down to the charts below or simply click on one of the following links to be redirected to the corresponding chart:
What has changed since our last version: We have added Vertex AI (Google Cloud) to our Optional Bot Subprocessors list, and have updated the names of SendGrid, Urban Airship, and Zencoder to reflect recent name changes and/or to clearly reflect the parent company with these subprocessors.
MARKETING SUBPROCESSORS
Subprocessor
Purpose
Data Hosting Location
Customer Location
AWS USA
Cloud hosting
USA
Worldwide
Airship
Mobile push notifications which might contain PII
USA, EU
Worldwide
Fastly
Content delivery network
Worldwide (location list at: https://www.fastly.com/network-map)
Worldwide
Pendo
In-app help, guidance, and announcements
USA
Worldwide
SendGrid (Twilio)
Email service provider used to send emails
USA, UK, India, and Japan
Worldwide
Sumo Logic
Log collection and storage
USA
Worldwide
Twilio
Provides programmable communication products and services, primarily in the form of APIs
USA
Worldwide
Zencoder (Brightcove)
Video transcoding; Although it does not handle PII, it may have access to unreleased marketing assets
USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden
Worldwide
OPTIONAL MARKETING SUBPROCESSORS
Talkwalker
Deep listening services for select Strategic Services Customers
EU (Germany)
Worldwide
CARE SUBPROCESSORS
Subprocessor
Purpose
Data Hosting Location
Customer Location
AWS USA
Cloud hosting
USA
USA and Canada Customers
EMEA/APAC Customers solely for authentication data*
AWS Ireland
Cloud hosting
Ireland
EMEA Customers*
AWS Australia
Cloud hosting
Australia
APAC Customers*
Pendo
In-app help, guidance, and announcements
USA
Worldwide
Sendgrid (Twilio)
Email services provider used to send emails
USA, UK, India, and Japan
Worldwide
Sumo Logic
Log collection and storage
USA
USA, Canada, and EMEA Customers
Sumo Logic
Log collection and storage
Australia
APAC Customers
Sunshine Conversations
Extends conversational capabilities
USA and EU
Worldwide
Twilio
Provides programmable communication products and services, primarily in the form of APIs
USA
Worldwide
OPTIONAL CARE SUBPROCESSORS
Box
File storage for Customers using the “File Preview Feature”
USA
Worldwide
Cloud Elements
API integration platform for CRM
USA and Ireland
Worldwide
* = User profile and authentication data for the sole purpose of providing a unified log-in experience will be hosted in AWS USA for all Care customers. All other customer data is hosted in region where customer is situated.
KHOROS BOT SUBPROCESSORS
Subprocessor
Purpose
Data Hosting Location
Customer Location
Auth0
User authentication
Germany
Worldwide
AWS EU West 1
Cloud hosting
Amsterdam, Germany, and Luxembourg
Worldwide
AWS Ireland
Cloud hosting
Ireland
Worldwide
Cloudflare
Web firewall and CDN
Worldwide
Worldwide
Customer.io
CRM
USA
Worldwide
MongoDB
Database management
Belgium
Worldwide
OPTIONAL KHOROS BOT SUBPROCESSORS
Google Ads (and analytics)
Advertising
USA
Worldwide
Vertex AI (Google Cloud)
Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs)
USA (Oregon)
US and Canada Customers
Vertex AI (Google Cloud)
Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs)
UK
EMEA Customers
Vertex AI (Google Cloud)
Provides advanced machine learning to enhance Khoros Bot and Agent Assist functionality, including large language models (LLMs)
Australia
APAC Customers
Sendgrid (Twilio)
Email provider
USA
Worldwide
Sentry.io
Error reporting
USA
Worldwide
COMMUNITY SUBPROCESSORS
Subprocessor
Purpose
Data Hosting Location
Customer Location
AWS USA
Cloud hosting
USA
USA, Canada, and APAC Customers
AWS Ireland
Cloud hosting
Ireland
EMEA Customers
Akamai Technologies
Content delivery network
Worldwide (location list at: https://www.akamai.com/us/en/locations.jsp)
Worldwide
Akismet
Spam detection
USA and Australia
Worldwide
Clarotest Consulting Lab S.R.L.
Some access to customer data as part of outage mitigation
Argentina
Worldwide
ETI
Support, migration, and upgrades
Bulgaria, Italy, and UK
Worldwide
Pendo
In-app help, guidance, and announcements
USA
Worldwide
Sendgrid (Twilio)
Email services provider used to send emails
USA, UK, India, and Japan
Worldwide
Sumo Logic
Log collection and storage
USA
Worldwide
Sunshine Conversations
Extends conversational capabilities
USA and EU
Worldwide
OPTIONAL COMMUNITY SUBPROCESSORS
Brightcove
Video playback and storage
USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, and Sweden
Worldwide
Box
File storage for Customers using the “File Preview Feature”
USA
Worldwide
CX INSIGHTS SUBPROCESSORS
Subprocessor
Purpose
Data Hosting Location
Customer Location
AWS USA
Cloud hosting for conversational analytics
USA
USA and Canada Customers
AWS Ireland
Cloud hosting for conversational analytics
Ireland
EMEA Customers
AWS Australia
Cloud hosting for conversational analytics
Australia
APAC Customers
MongoDB USA
Cloud hosting conversational metadata
USA
USA and Canada Customers
MongoDB Ireland
Cloud hosting conversational metadata
Ireland
EMEA Customers
MongoDB Australia
Cloud hosting conversational metadata
Australia
APAC Customers
Okta
User authentication and identity management
USA
Worldwide
Pendo
In-app help, guidance, and announcements
USA
Worldwide
OPTIONAL CX INSIGHTS SUBPROCESSORS
Curator Group Pty Ltd
Social media data collection and aggregation
Australia
Worldwide
Google Cloud
Language translation
USA
Worldwide
BUSINESS OPERATIONAL SUBPROCESSORS
Subprocessor
Purpose
Data Hosting Location
Customer Location
Domo
Business intelligence and data visualization tool
USA
Worldwide
Atlassian (Jira)
Product support tool for Professional Services issue tracking and project management
USA
Worldwide
Salesforce**
Customer relationship management
USA
Worldwide
Workato
System integration
USA
Worldwide
OPTIONAL BUSINESS OPERATIONAL SUBPROCESSORS
Litmos
Learning management system used to host product training content
USA
Worldwide
** = Salesforce may be used in conjunction with other third-party applications or add-ons.
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