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Home to best practices, success stories and product roll-outs for Lithium Social Media Management.
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As part of Facebook’s commitment to user security and privacy, they have been making changes to APIs and infrastructure that all third-party apps use. As part of this ongoing effort, we will be making a necessary backend update on December 9th. At th...
by Khoros Staff JohnD Khoros Staff in SMM Blog latest reply Thursday
We are excited to announce that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh. This move to the new Khoros branding will modernize the look and feel, and improves some accessibility issues. The onl...
by Khoros Guru Khoros Guru in SMM Blog posted on 2 weeks ago
I got a question recently about how to use author tags to filter data in analytics, and I thought I'd create this short video to show how you can do this. A key thought to remember is that tags on authors are used to filter conversations / posts just...
by Khoros Staff AdamCo Khoros Staff in SMM Blog posted on 03-04-2019
With Lithium SMM, we want you to be able to recognize your customer and provide a seamless experience - every time, everywhere they reach out. To this end, our upcoming SMM release will include an update required by Facebook to ensure that you can id...
by Khoros Staff JessicaS Khoros Staff in SMM Blog latest reply 08-21-2018
Facebook and Instagram are reevaluating the information they share with others and have begun making changes to help protect the privacy of their users. As part of this effort, they recently announced a switch to a new v2 API. Lithium has been workin...
by Khoros Staff JessicaS Khoros Staff in SMM Blog latest reply 07-18-2018