Back in January, I shared some perspective about our new Value Analytics feature, which was made available to all our customers as a core feature of our community platform at the end of last year. Since then we’ve had more than 60 customers turn on that feature in their communities, and they’ve collected results from almost 200,000 users to date. Here are a few results that I’ve found interesting so far:
In the meantime, our customers have offered a ton of feedback on things they’d like to see added or improved in the feature. Among the most common requests:
Ok, so that’s what customers are finding, and doing, and asking for. What about our team at Lithium?
Well, I was super pleased that we were able to do a quick update earlier this year to address some “gotchas” that made it into the initial release – and many thanks to those who helped us spot those. Even better, we were able to release a second, more significant update just a week ago, as part of our version 16.5 platform release. While there are still plenty of improvements we’d like to make, I’m happy to say that you’ll find each of the bullets above are addressed in a meaningful way in this release. Go team!
If you haven’t turned on Value Analytics in your community yet, the new, improved survey is waiting for you – please use it! But if you’ve been already running the feature and collecting data, we haven’t forgotten you. We’ve actually retained the original survey (called the “Impact Survey”) alongside the improved survey (called the “Customer Experience Survey”) so you can plan your migration to the improved survey over time, in a thoughtful way.
Thanks again to all our early adopters, who are pioneering these kinds of measurements in community. And thanks, too, to our internal teams in product marketing, product management, and engineering, for keeping this feature (and all our products) improving and evolving.
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