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Social Strategy Blog

Khoros Staff
Khoros Staff

As you build your social media platform, consider how CRM integration with engagement processes helps create consistently excellent customer experiences.dave.png

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Khoros Staff
Khoros Staff

Brands are under pressure to create strong relationships with customers.

That means understanding the customer journey, and that’s where Total Community comes in.

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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Loyalty is not a program; rather, it is an emotional state.

Say ‘Hello’ to Customer Connection and ‘Goodbye’ to Promotional Programs!.png

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Khoros Staff
Khoros Staff

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If a picture is worth a thousand words, what’s below is worth five hundred billion.

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Khoros Staff
Khoros Staff

blog_de_socialtechnology_teaser.jpg"Extreme expectations” have created disruption. What are you doing about it? 

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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

blog_2015emergingbestpractices.pngAs we enter 2015, three best practices for managing the social customer experience are emerging. Large B2C brands, focused on managing the customer experience all have a similar short list of key focus areas.

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Khoros Staff
Khoros Staff

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In this article, I’ll discuss the platform requirements and need for integration with enterprise data and technology

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Khoros Staff
Khoros Staff

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Tips and tricks for increasing your social presence.

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