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Dr. Michael Wu, Khoros' former Chief Scientist, drills into the gamification, superusers, the value ...
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Wendy_S
Hi Everyone. I am starting to look more into the usage of on-line translations within Communities. You see automated translations for example in Google maps Reviews, Tripadvisor, Zoover and perhaps an example that is more know, on Facebook where you ...
by Honored Contributor Honored Contributor Honored Contributor in Strategy latest reply 3 weeks ago
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iainjoyy1
What are the optimal 3 or 4 KPI's to be used to determine performance at a Social Media agent level. primarily focused on agent efficiency and handle time, customer satisfaction, resolve.
by Occasional Contributor iainjoyy1 Occasional Contributor in Strategy latest reply 3 weeks ago
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Wendy_S
Help me Oh Ye' Lithium Experts, you are my only hope We would like to start a process whereby we structurally lock posts after the OP confirmed the solution was resolved (accepted solution). This, in our situation, keeps the thread clean and on topic...
by Honored Contributor Honored Contributor Honored Contributor in Strategy latest reply 4 weeks ago
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iainjoyy1
We are integrating our Social Media team into our Telco KPI's and would like to determine the optimal way to measure agent efficiency utilizing Average Handle Time and our In-focus and Out-of-focus metrics. Our goal is to determine agent efficiency n...
by Occasional Contributor iainjoyy1 Occasional Contributor in Strategy latest reply 12-21-2019
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PCG_Austin
Is there a way to hide a specific board from appearing in the Recent Activity feed on the homepage?
by Occasional Contributor PCG_Austin Occasional Contributor in Strategy latest reply 12-05-2019
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