hi! im trying to make a presentation to my workteam about TKB. i'm new like admin in a community like this. can someone help me with details to explain to my coworkers what is Tkb? how many kinds of tkb exist? best practices, what can i do, what i can't... any type of information will help me a lot. thank you very much!
I'd suggest you start with this course - http://community.lithium.com/t5/Training-Certification/Tribal-Knowledge-Base/ta-p/189557
Here are some great examples of knowledge base in action - http://community.lithium.com/t5/Community-best-practices/Great-Lithium-TKB-examples/ta-p/186866
Good luck with your presentation.
Jason is correct you will need to reach out to email@example.com to be able to get access to customer only areas.