As a Customer Success Director, I get questions from customers pretty often. Recently I was asked about the ability to host/run Live Chat events from the Community. Here are some suggestions provided -- if you have others, please join the conversation and share how you are doing this in your community!
Sephora runs live chats on BeautyTalk pretty frequently, but they don’t use any special functionality. Basically, they just enlist a brand founder to answer beauty questions in the forum. They promote the time where the founder or makeup artist will be online, and clients ask questions in real time and the founder or makeup artist answers. They usually last an hour and we do it once or twice a month.
Here are some recent examples:
You can also host a live event via a discussion thread or a blog article, and there are quite a few platforms that would give you the ability to embed a live streaming video. Here are a few examples using different methods:
Thanks for the post @BeverlyD
I do think there can be a lot of value from live events. However, in a recent prioritisation session with other community managers, there didn't seem to be a huge appetite for adding livechat functionality to the Lithium platform. I'm interested to see if there is demand for it though. Perhaps those keen for the functionality should add comments and votes to this idea (although it is old...) http://community.lithium.com/t5/Product-Ideas/What-about-a-true-quot-Chat-quot-function-within-the-c...