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Occasional Contributor
Occasional Contributor

Quality Health Score

I would really like to create a quality health score for social servicing post. We have a myriad of tools we can use to analyze social conversations to measure key words etc.

How does everyone measure quality. 

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Esteemed Contributor
Esteemed Contributor

Re: Quality Health Score

Good day @joshcortez30 -

Great point! In Lithium LSI, they show CHI, but that is hard to explain for executives. I am seeking some stronger reporting to; for example:
https://community.khoros.com/t5/JX-Customer-Ideas/Out-of-the-Box-Community-Health-Reporting/idi-p/51...
I am interested in showing how engaged my members are.

In LSI you can see:
Most active members, new discussions, solutions accepted - all good too.
Cheers,
Toby

Community Manager - Seismic Software
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