I would really like to create a quality health score for social servicing post. We have a myriad of tools we can use to analyze social conversations to measure key words etc.
How does everyone measure quality.
Good day @joshcortez30 -
Great point! In Lithium LSI, they show CHI, but that is hard to explain for executives. I am seeking some stronger reporting to; for example:https://community.khoros.com/t5/JX-Customer-Ideas/Out-of-the-Box-Community-Health-Reporting/idi-p/51...I am interested in showing how engaged my members are.In LSI you can see:Most active members, new discussions, solutions accepted - all good too.Cheers,Toby