Hi all, I'm a community manager at SAS Institute. This question is for Lithium's software company clients. One of my stakeholders would like to include an inapp experience within a software product. Have any of you done this? What does it entail? How have your customers received this capability. Many thanks!
We have the simplest in-app integration possible: An "Ask the Community" menu item in the help menu in the Skype apps. We have actually enriched it with the sign in tokens so app users land on the community in a signed in state, so they can interact (kudo, ask, reply) right away.
We actually added these in-client links a while after the community launch in an effort to increase reach. So we could quite well see the impact across metrics. We have seen up to 10% of monthly traffic sourced from within clients.