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Honored Contributor
Honored Contributor

Sweet spot for Accepted Solutions reminder

Based on an improvement idea submitted by @Wendy_S since release 15.9 it's now possible to reduce the time before an accepted solutions reminder email is sent. I have to admit that I totally missed this change and have just now started a test phase to decrease it below a week, currently we'll run it at 4 days for a while and check the impact on solutions marked.

 

I think this setting requires some tweaking to match the posting, response and solution marking behaviour on each community. Still I'm curious to learn if any other CM made use of this new option.

 

What's the accepted solution email reminder setting on your community?

(Reminder: The setting is in Admin -> Features -> Accepted Solutions -> "")

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Accept as solution to help others find it faster.
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Honored Contributor Honored Contributor
Honored Contributor

Re: Sweet spot for Accepted Solutions reminder

Hi @Claudius,

 

Workshop has only just gone live and I'm wary of bombarding users with too many notifications so I'm going to leave it at 7 to start with.

 

I think the sweet spot really depends on how active/responsive your community is, and also how time sensitive the typical question is.

 

On the previous support community I managed, most users got a response within 24 hours and just about all within 48. So 7 days was definitely way too long, especially as the questions were often time sensitive. I think I would have also tried 4 to start with and considered moving to 3 after a trial. @Suja, are you going to do a trial?

 

Jason

 

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Advisor
Advisor

Re: Sweet spot for Accepted Solutions reminder

Hi @JasonHill and @Claudius,

 

We are planning on trialling this with 4 days. As you mentioned, considering the time sensitive nature of the questions 7 days was too long. 

 

The plan is to trial it in the new year...and the hope is to see a boost in the number of accepted solutions!

 

Cheers,

Suja

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Honored Contributor
Honored Contributor

Re: Sweet spot for Accepted Solutions reminder

I'm changing it from 7 to three on my community. Will update on the changes!
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