Khoros Community

Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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debbie

Guest blog post process and best practices

Hi Lithosphere, I was hoping to get some guidance from you on the art of the.... ~*guest blog post*~  In the past when I've managed communities on non-Lithium platforms, I would work with the member o...
by Valued Contributor Valued Contributor latest reply a week ago
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CarolineS

Guidelines for customer base required to launch a new-language community?

Hello all!There have been some rumblings at my company about starting a Chinese-language community for our customers in mainland China. Which has a lot of factors to consider, I know... hosting, inter...
by Honored Contributor Honored Contributor posted on a week ago
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MrB77

15 tips that help you to internationalize your Community

We curated some tips on how to internationalize your (Lithium) community: Read the medium article...BestJan
by Valued Contributor Valued Contributor posted on 3 weeks ago
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jordazzle

Company Website Blog vs. Community Blog

Here's a conundrum that we face as community practitioners...Host blogs in your community? Host blogs on your marketing/company website?Host blogs on community and website?!Has anyone ever encountered...
by jordazzle New Commentator latest reply 4 weeks ago
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Chao

Forum URL Structure

Historically, HP Chinese Community and Korean Community are using the legacy URL structure which relies on the unique ID (UID). e.g. a Post URL: http://h30471.www3.hp.com/t5/forums/forumtopicpage/boar...
by Advisor Advisor latest reply 4 weeks ago
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Wendy_S

Using Chatbot / AI in communities

Hi All,   A similar discussion today led me to post this question here. It's about the recent development with (chat) bots and community integration. I am convinced there are opportunities to simplify...
by Honored Contributor Honored Contributor Honored Contributor latest reply ‎02-14-2019 06:26:32 PM
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Nari

Measuring community activity based on internal and external participation

We are trying to figure out how much community activity had been driven by our employees compared to our external community members for the last 12 months. I tried to pull how many posts were created ...
by Valued Contributor Valued Contributor latest reply ‎01-31-2019 03:20:26 AM
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roisinkirby

How do you measure Weekly / Monthly Active Users?

Hey all! I'm looking for the most straightforward way to measure Weekly Active Users (WAU) and Monthly Active Users (MAU). Our criteria for 'active' is posted a member who has logged in and submitted ...
by Occasional Advisor Occasional Advisor latest reply ‎01-16-2019 09:03:22 AM
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ken4runner

lithium sitemap

I have read the posts on this site related to lithium sitemaps and still have a few questions.I found the url for lithium sitemaps and have I have reviewed the one for our new lithium community site. ...
by Advisor Advisor latest reply ‎01-08-2019 08:54:37 AM
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ken4runner

Change SOLVED to ANSWERED

Wondering how hard it would be to change the default verbiage shown in lithium around resolving a thread.Looks like out of the box, a thread that is resolved is labeled as SOLVED. This language seems ...
by Advisor Advisor latest reply ‎11-16-2018 06:23:58 AM
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ekorsgaard

Sample Employee Guidelines

Lithium recommends that we prepare Employee Guidelines prior to the launch of our Community.  My understanding is that Employee Guidelines are an addendum to the User Guidelines of a community and inc...
by Valued Contributor Valued Contributor latest reply ‎11-05-2018 09:05:37 AM
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Enidin

About the VIP-members and behaviour

Hi guys,I just want to know have you faced same kind of problems and if so how you have handled those situations.Our community is mostly p2p support community but we are building also other communalit...
by Trusted Contributor Trusted Contributor latest reply ‎11-02-2018 12:08:09 AM
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jdcahn618

Promote Support Knowledge Base to TKB

Hi Community, We are new to the LI Community Platform and looking to implement a Support-based community to help provide more self-service to our clients. We are using Zendesk as our Support portal an...
by jdcahn618 New Commentator latest reply ‎10-30-2018 04:47:20 PM
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VF_MikeHales

Downloading data from Lithium platform

Hoping to reach out and get some information on how (if) I can download archived topics and posts, as well as user data so that I can start to analyse and mine historical posts for trends, language et...
by Frequent Advisor Frequent Advisor latest reply ‎10-30-2018 04:33:15 PM
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Jaime_Lee

Ideas from Employees versus External Customers

Hi, I am researching how companies handle employee suggestions and ideas.  Do companies typically allow employees to engage on customer, public facing idea exchanges?  How does your company work?
by Frequent Advisor Frequent Advisor latest reply ‎10-25-2018 11:46:07 AM
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hermelinen

How to Build Customer Loyalty with a Customer Community?

Hello. I am currently searching information about this topic.Does anyone know good information to read about how to Build Customer Loyalty och customer commitment with a Customer Community? Or if anyo...
by hermelinen New Commentator latest reply ‎10-04-2018 03:14:29 PM
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stacias

How do I apply a superuser icon without member losing their current rank/icon?

Hello,How do I apply a superuser icon without the member losing their current rank/icon? For example some Lithium members have their rank ladder icon "Honored Contributor" on left and special "rocksta...
by Advisor Advisor latest reply ‎10-02-2018 11:30:41 PM
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mhock

Budget time: What does your superuser budget look like?

We want to begin a superuser program next year.   I know there are great resources for how in the certification booklet. I am looking for some real life  insight.What percentage of members are your su...
by Occasional Contributor mhock Occasional Contributor posted on ‎09-21-2018 10:05:57 AM
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monabarakat

Celebrating one year anniversary, ideas?

Hi there, Toward end of May'15, we will be celebrating our first community anniversary. I have some ideas in mind, but I would like to hear what have you done in the past.. Did you celebrate this even...
by Occasional Contributor monabarakat Occasional Contributor latest reply ‎09-12-2018 10:00:01 AM
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Wendy_S

What's your process for locking threads

  Help me Oh Ye' Lithium Experts, you are my only hope     We would like to start a process whereby we structurally lock posts after the OP confirmed the solution was resolved (accepted solution).  T...
by Honored Contributor Honored Contributor Honored Contributor latest reply ‎08-08-2018 03:20:42 AM
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