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Strategy

If you're looking for more information about Khoros's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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Wendy_S

Global Community using automated translations

Hi Everyone. I am starting to look more into the usage of on-line translations within Communities. You see automated translations for example in Google maps Reviews, Tripadvisor, Zoover and perhaps an...
by Honored Contributor Honored Contributor Honored Contributor latest reply Monday
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iainjoyy1

KPI / Metrics

What are the optimal 3 or 4 KPI's to be used to determine performance at a Social Media agent level. primarily focused on agent efficiency and handle time, customer satisfaction, resolve. 
by Occasional Contributor iainjoyy1 Occasional Contributor latest reply 4 weeks ago
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Wendy_S

What's your process for locking threads

  Help me Oh Ye' Lithium Experts, you are my only hope     We would like to start a process whereby we structurally lock posts after the OP confirmed the solution was resolved (accepted solution).  T...
by Honored Contributor Honored Contributor Honored Contributor latest reply a month ago
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iainjoyy1

KPI / Metrics - Average Handle Time / Average Busy Time

We are integrating our Social Media team into our Telco KPI's and would like to determine the optimal way to measure agent efficiency utilizing Average Handle Time and our In-focus and Out-of-focus me...
by Occasional Contributor iainjoyy1 Occasional Contributor latest reply 12-21-2019
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PCG_Austin

Hide Posts from Recent Activity

Is there a way to hide a specific board from appearing in the Recent Activity feed on the homepage? 
by Occasional Contributor PCG_Austin Occasional Contributor latest reply 12-05-2019
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Paulavb94

KPIS success for communities

Hello! I'd like to know in your communities, which KPI's are you using measuring for measuring "success" of the community. We have lots of kpi's that we measure but we have not really that KPI or OMTM...
by Contributor Paulavb94 Contributor latest reply 12-04-2019
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KerriW

Top Tips for A New Community Manager

Calling all you fabulous, wise and experienced Community Managers!  If you were to write a letter to your past self as a new Community Manager, what tips or nuggets of wisdom would you share?  Persona...
by Khoros Alumni (Retired) KerriW Khoros Alumni (Retired) Khoros Alumni (Retired) latest reply 11-10-2019
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Enidin

About the community life cycle

Hi guys,our community is almost 5 years old by now and I want to hear your thoughts around our situation and maybe your recommendation.During these years we have grown quite good if you look how much ...
by Trusted Contributor Trusted Contributor latest reply 09-10-2019
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Wendy_S

Survey strategy - sending survey to registered users who get a reply - Need feedback :-)

Hi Everyone!! We’re trying to find a way to send a specific survey to members of the community and got a response. We want to measure the experience of anonymous users vs users who register and get he...
by Honored Contributor Honored Contributor Honored Contributor latest reply 08-29-2019
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prakashbindra

How do we calculate Deflection and Self Service calculation?

I was looking for some insights on how to Calculate Customer Self Solve and the number of cases deflected through Community?
by prakashbindra New Commentator latest reply 08-23-2019
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tiffani

Assigning badge for conference attendance

I am curious how others have rewarded members for offline engagement or interaction with your brand? I'm seeking tips on how to assign a specific badge to conference attendees. Currently, this is a ma...
by Occasional Contributor tiffani Occasional Contributor latest reply 08-08-2019
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Jolene

Relaunching our Community

Hi everyone! We're planning to relaunch StarHub Community https://community.starhub.com/.Any tips and tricks that we should look out for? We're here to listen! @Goswamikushagra, any thoughts?  Thanks!...
by Jolene New Commentator latest reply 08-05-2019
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SimoneM

automatically close old topics

Hi everyone!I read some old discussions but I didn't find the exact solution.Is it possible to set a rule that automatically  prevents new messages in old topics (example topic older then 2 years---> ...
by Advisor Advisor latest reply 07-25-2019
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joshcortez30

Quality Health Score

I would really like to create a quality health score for social servicing post. We have a myriad of tools we can use to analyze social conversations to measure key words etc.How does everyone measure ...
by Occasional Contributor joshcortez30 Occasional Contributor latest reply 06-25-2019
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tolstoshev

Effectiveness of the "Ask a Question" widget

A few months back we added in the Ask a Question widget to the homepage, and saw a bump in questions being asked.  Recently we ran a heatmap tool (CrazyEgg) on the page and the data confirms how much ...
by Trusted Contributor Trusted Contributor latest reply 05-02-2019
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HSCommunity

Japanese Market & Community / Self-Service Support - what's your experience?

We're looking to launch localised support forums for our Japanese customers / free users. I'd love to learn from those in the Community who manage / have launched Japanese support communities for thei...
by Occasional Advisor Occasional Advisor latest reply 04-25-2019
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CarolineS

Guidelines for customer base required to launch a new-language community?

Hello all!There have been some rumblings at my company about starting a Chinese-language community for our customers in mainland China. Which has a lot of factors to consider, I know... hosting, inter...
by Honored Contributor Honored Contributor latest reply 03-25-2019
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debbie

Guest blog post process and best practices

Hi Lithosphere, I was hoping to get some guidance from you on the art of the.... ~*guest blog post*~ 🙂 In the past when I've managed communities on non-Lithium platforms, I would work with the member...
by Valued Contributor Valued Contributor latest reply 03-12-2019
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MrB77

15 tips that help you to internationalize your Community

We curated some tips on how to internationalize your (Lithium) community: Read the medium article...BestJan
by Trusted Contributor Trusted Contributor posted on 02-27-2019
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jordazzle

Company Website Blog vs. Community Blog

Here's a conundrum that we face as community practitioners...Host blogs in your community? Host blogs on your marketing/company website?Host blogs on community and website?!Has anyone ever encountered...
by jordazzle New Commentator latest reply 02-25-2019
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