Khoros Community

Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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prakashbindra

How do we calculate Deflection and Self Service calculation?

I was looking for some insights on how to Calculate Customer Self Solve and the number of cases deflected through Community?
by prakashbindra New Commentator posted on yesterday
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tiffani

Assigning badge for conference attendance

I am curious how others have rewarded members for offline engagement or interaction with your brand? I'm seeking tips on how to assign a specific badge to conference attendees. Currently, this is a ma...
by Occasional Contributor tiffani Occasional Contributor latest reply 2 weeks ago
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KerriW

Top Tips for A New Community Manager

Calling all you fabulous, wise and experienced Community Managers!  If you were to write a letter to your past self as a new Community Manager, what tips or nuggets of wisdom would you share?  Persona...
by Khoros Staff KerriW Khoros Staff latest reply 2 weeks ago
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Jolene

Relaunching our Community

Hi everyone! We're planning to relaunch StarHub Community https://community.starhub.com/.Any tips and tricks that we should look out for? We're here to listen! @Goswamikushagra, any thoughts?  Thanks!...
by Jolene New Commentator latest reply 3 weeks ago
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SimoneM

automatically close old topics

Hi everyone!I read some old discussions but I didn't find the exact solution.Is it possible to set a rule that automatically  prevents new messages in old topics (example topic older then 2 years---> ...
by Advisor Advisor latest reply a month ago
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joshcortez30

Quality Health Score

I would really like to create a quality health score for social servicing post. We have a myriad of tools we can use to analyze social conversations to measure key words etc.How does everyone measure ...
by Occasional Contributor joshcortez30 Occasional Contributor latest reply 06-25-2019
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tolstoshev

Effectiveness of the "Ask a Question" widget

A few months back we added in the Ask a Question widget to the homepage, and saw a bump in questions being asked.  Recently we ran a heatmap tool (CrazyEgg) on the page and the data confirms how much ...
by Trusted Contributor Trusted Contributor latest reply 05-02-2019
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HSCommunity

Japanese Market & Community / Self-Service Support - what's your experience?

We're looking to launch localised support forums for our Japanese customers / free users. I'd love to learn from those in the Community who manage / have launched Japanese support communities for thei...
by Occasional Advisor Occasional Advisor latest reply 04-25-2019
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Wendy_S

Survey strategy - sending survey to registered users who get a reply - Need feedback :-)

Hi Everyone!! We’re trying to find a way to send a specific survey to members of the community and got a response. We want to measure the experience of anonymous users vs users who register and get he...
by Honored Contributor Honored Contributor Honored Contributor posted on 04-15-2019
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CarolineS

Guidelines for customer base required to launch a new-language community?

Hello all!There have been some rumblings at my company about starting a Chinese-language community for our customers in mainland China. Which has a lot of factors to consider, I know... hosting, inter...
by Honored Contributor Honored Contributor latest reply 03-25-2019
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debbie

Guest blog post process and best practices

Hi Lithosphere, I was hoping to get some guidance from you on the art of the.... ~*guest blog post*~ 🙂 In the past when I've managed communities on non-Lithium platforms, I would work with the member...
by Valued Contributor Valued Contributor latest reply 03-12-2019
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MrB77

15 tips that help you to internationalize your Community

We curated some tips on how to internationalize your (Lithium) community: Read the medium article...BestJan
by Valued Contributor Valued Contributor posted on 02-27-2019
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jordazzle

Company Website Blog vs. Community Blog

Here's a conundrum that we face as community practitioners...Host blogs in your community? Host blogs on your marketing/company website?Host blogs on community and website?!Has anyone ever encountered...
by jordazzle New Commentator latest reply 02-25-2019
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Chao

Forum URL Structure

Historically, HP Chinese Community and Korean Community are using the legacy URL structure which relies on the unique ID (UID). e.g. a Post URL: http://h30471.www3.hp.com/t5/forums/forumtopicpage/boar...
by Advisor Advisor latest reply 02-25-2019
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Wendy_S

Using Chatbot / AI in communities

Hi All,   A similar discussion today led me to post this question here. It's about the recent development with (chat) bots and community integration. I am convinced there are opportunities to simplify...
by Honored Contributor Honored Contributor Honored Contributor latest reply 02-14-2019
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Nari

Measuring community activity based on internal and external participation

We are trying to figure out how much community activity had been driven by our employees compared to our external community members for the last 12 months. I tried to pull how many posts were created ...
by Valued Contributor Valued Contributor latest reply 01-31-2019
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roisinkirby

How do you measure Weekly / Monthly Active Users?

Hey all! I'm looking for the most straightforward way to measure Weekly Active Users (WAU) and Monthly Active Users (MAU). Our criteria for 'active' is posted a member who has logged in and submitted ...
by Occasional Advisor Occasional Advisor latest reply 01-16-2019
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ken4runner

lithium sitemap

I have read the posts on this site related to lithium sitemaps and still have a few questions.I found the url for lithium sitemaps and have I have reviewed the one for our new lithium community site. ...
by Advisor Advisor latest reply 01-08-2019
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ken4runner

Change SOLVED to ANSWERED

Wondering how hard it would be to change the default verbiage shown in lithium around resolving a thread.Looks like out of the box, a thread that is resolved is labeled as SOLVED. This language seems ...
by Advisor Advisor latest reply 11-16-2018
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ekorsgaard

Sample Employee Guidelines

Lithium recommends that we prepare Employee Guidelines prior to the launch of our Community.  My understanding is that Employee Guidelines are an addendum to the User Guidelines of a community and inc...
by Valued Contributor Valued Contributor latest reply 11-05-2018
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