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Strategy

If you're looking for more information about Khoros's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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lradden

Deflection rate from solution views

If I see 45,000 solution views in my community in one month, where 90,000 unique users have visited, am I able to say that 50% of all visitors to my community are deflected by my community's content? ...
by Valued Contributor Valued Contributor latest reply 01-04-2016
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igor

Survey output format

Hi all, Our team recently launched a survey to the community using the tool provided by Lithium. The .csv output I am getting is not easily usable. As you can see in this image, the output codes all t...
by Occasional Contributor igor Occasional Contributor latest reply 01-04-2016
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LainieH

Best Practices for Communicating Important Messages to Entire Community

I am interested your feedback and advice for the best way to "message" to community members within the community. Take this scenario:1. We want users to know about a new feature on the community.2. We...
by Advisor Advisor latest reply 12-23-2015
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AB11726

iFrame a Pop up Survey

Hello, We are trying to add a pop up survey to our forum that will utilize an iFrame.  Can anyone provide some samples of code that they used to do something like this in the past? Thanks in advance! ...
by Occasional Contributor AB11726 Occasional Contributor latest reply 12-22-2015
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lradden

deflection rate on ask a question component

I added the Ask a Question component to our community. What are other users doing to assess the deflection rate of the component? Are there reports you run to know how many searches are conducted, whe...
by Valued Contributor Valued Contributor latest reply 12-22-2015
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rmakool

Looking for ideas on ranking names

Hi,I'm looking for some ideas for a rank naming convention connected with a small business community. We want to start with 15 and grow from there. Any help would be greatly appreciated. Thanks!
by Advisor Advisor latest reply 12-21-2015
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tmarshall

Moving Posts Tracking

I've read the following posts, but wanted to see what others are doing about moving posts and keeps an entire team in the loop if/when a post is moved. http://community.lithium.com/t5/Forums/Move-foru...
by Valued Contributor Valued Contributor latest reply 12-18-2015
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Wendy_S

Nothing says Happy Holidays better than.......... #Great thing about being a CMGR

Personalized & handwritten Christmas cards, in a Christmassy little bag with a box of chocolate & a little christmas ornament.   Shipping them out to my experts tomorrow.   The best part of being a #C...
by Honored Contributor Honored Contributor Honored Contributor latest reply 12-16-2015
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Claudius

Sweet spot for Accepted Solutions reminder

Based on an improvement idea submitted by @Wendy_S since release 15.9 it's now possible to reduce the time before an accepted solutions reminder email is sent. I have to admit that I totally missed th...
by Honored Contributor Honored Contributor latest reply 12-14-2015
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BrianOblinger

Introducing the Alteryx Community

I've seen a couple of posts lately introducing new communities. I think that is a fantastic idea and wanted to pile on. Would love to hear any feedback you have! Community: Alteryx CommunityURL: https...
by Hero Hero posted on 12-11-2015
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toldasa1

Private board without moderators

I would like to create a privat board just for some Admins, some Mods and some Superuser. I created a role for this people. Now it's important, that other moderators doesn't have access to this board....
by Occasional Advisor Occasional Advisor latest reply 12-07-2015
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lradden

reporting on private labels or tags or categories??

Hi is there any way to privately tag or label posts so that you can report on or filter by these tags, but none of these labels or tags are visible to the public? For example, lets say your business h...
by Valued Contributor Valued Contributor latest reply 12-07-2015
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Wendy_S

How do you motivate customers to come back to the thread after a response was given

Hi all   We've been analysing a good amount of threads that had no accepted solution to get insights as to why threads are not being marked as solution accepted. We've categorized between threads with...
by Honored Contributor Honored Contributor Honored Contributor latest reply 12-03-2015
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RoyLove

Managing content in Lithium that is pulled from different areas

Hello - can I use Lithium to aggregate/report on content that is pulled from different areas? Essentially using it as a CMS?Thanks!
by Occasional Commentator RoyLove Occasional Commentator latest reply 12-01-2015
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Gina

Individual Handles or Uniquified Handle

 Do your companies have individual usernames on their Forums to respond to customers or does everyone respond from the same handle?  I have found it best to have individual responders have their own h...
by Occasional Advisor Occasional Advisor latest reply 11-25-2015
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Gina

How to route and queue without a workflow capability

 Hi all, I have worked with Lithium products for nearly a decade.  With previous communities we utilized workflow capabilities for efficincy.  Eventually with the introduction of LSW, my communities m...
by Occasional Advisor Occasional Advisor latest reply 11-24-2015
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Jeremy_M

Moderator leaving the community

Hi there, We have 2 of our moderators leaving our Community. These moderators have many topics and posts that they authored. My question: Whena moderator leaves the community is there any way that we ...
by Advisor Advisor latest reply 11-19-2015
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aagurto

Have you ever edited your ranking formula?

Hey guys, what would you recommend if I need to fix my rank formula. When we started off as a community, our rank was too short and our community keeps growing, so we need to fix this. So we think the...
by Advisor Advisor latest reply 11-18-2015
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Wendy_S

where do you take users after posting & authenticate before they write a post or when they submit?

I was just going over these settings (again) after reading the recent release notes ( I love 15.9!! ) and it dawned on me that I really would love to get insights on where to best take a customer afte...
by Honored Contributor Honored Contributor Honored Contributor latest reply 11-15-2015
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fifiproffitt

Best Practices for Adding Social Sign On to an existing Support Community

Hi there, We have an existing support forum where members ask technical product questions after registering/signing in through our resident CRM registration/sign on tool. We are discussing integrating...
by Occasional Advisor Occasional Advisor posted on 11-13-2015
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