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Strategy

If you're looking for more information about Khoros's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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StephenB

Is it possible to have preferred threads show up in a search?

Hi everyone, After posting a few how-to articles in our community, we'd love for them to show up as the top results in the search when using the default Best Match filter. Instead, they are only showi...
by Respected Contributor Respected Contributor latest reply 10-30-2015
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TinaAtClover

What are some ways to start a small, positive community that sets the stage for a wider audience?

We serve small businesses and are considering the Lithium Community. We'd like to start small so that we can ensure that forums have positive, active conversations before including all of our customer...
by TinaAtClover New Commentator latest reply 10-29-2015
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lradden

community guidelines revision to handle pricing discussions

Hi! I want to revise our guidelines to specifically call out the discussions of procinig models of competitive products in our forums. Although we dont allow advertising, we do allow users to compare ...
by Valued Contributor Valued Contributor latest reply 10-27-2015
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lucianabueno
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Nari

How to check quality of support

Do you have any best practice use cases on how to check quality of support? Our community puts response time first when it comes to measuring support responsiveness, but we'd like also to check how us...
by Valued Contributor Valued Contributor latest reply 10-19-2015
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niiiiiiiiiik

Formatting of Macros

Hi Community, I'm not sure if this is a "me" problem but wanted some advise... I use Macros all the time, but I find if I build a macro using HTML, it adds a double line space between paragraphs. If I...
by Trusted Contributor Trusted Contributor latest reply 10-15-2015
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Kronshage

Use Author Tags to Route to Different Queue

In an ongoing battle against spam posts, we've created a flush queue based on keywords/phrases, but there are authors who publish URLs with our brand name that LSW is not currently capable of filterin...
by Valued Contributor Valued Contributor posted on 10-13-2015
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OlivierUEFA

Communities in sport industry

Hello, I am looking at references and best practices for vibrant communities in the sports industry, using gamification principles and a serious on-domain engagement strategy.  Can any of you recommen...
by OlivierUEFA New Commentator latest reply 10-08-2015
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fifiproffitt

Adding Ranks or Rank Looping

I was wondering if anyone has a ranking structure where many members have topped out of the ranks and if you have added ranks. I was wondering what you did and how it worked?   In particular, I am ver...
by Occasional Advisor Occasional Advisor latest reply 10-06-2015
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Maryori

How could i connect with lithium?

Hello everyone! My company is very interested on buying lithium services, we want to get in touch with them but every time that i complete the form to request a demo they didn't contact me. Does anybo...
by Maryori New Commentator latest reply 10-02-2015
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Toby

Hospitality instead of Service - Communities are about relationships

Good day Lithium Community,We all believe in service and I would like share this 7:50 TedTalk given by Bobby Stuckey.No matter your industry; I believe this will have a great impact on you, your teams...
by Esteemed Contributor Esteemed Contributor posted on 10-01-2015
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Noora

Keeping best search results up to date

How do you keep your most searched community content up to date? For example: when I search Google for advice on recording TV programs with our mobile app, the first search result is an 1,5 year old t...
by Frequent Advisor Frequent Advisor latest reply 09-28-2015
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DaveEv

Improving Workflow Efficiency with LSW Analytics

Have you ever walked in on a Monday morning to a few hundred posts waiting for review, knowing that more than a few could be closed without required action? Lithium Social Web (LSW) has always provide...
by Khoros Staff DaveEv Khoros Staff posted on 09-25-2015
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ReneAvon

'Cute Pets' Contest on Avon Beauty Connects success!

Hi All,  Just wanted to share the success of our Cute Pets Contest on our Avon Beauty Connects Community, we have been OVERWHELMED by the response, over 600 entries! As we cannot currently upload Mobi...
by Trusted Contributor Trusted Contributor latest reply 09-22-2015
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BeverlyD

Ideas for Running Live Chat/Video/Blog in Your Community

As a Customer Success Director, I get questions from customers pretty often.  Recently I was asked about the ability to host/run Live Chat events from the Community.  Here are some suggestions provide...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) latest reply 09-17-2015
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ivannazd

About TKB

hi! im trying to make a presentation to my workteam about TKB. i'm new like admin in a community like this. can someone help me with details to explain to my coworkers what is Tkb? how many kinds of t...
by Occasional Contributor ivannazd Occasional Contributor latest reply 09-16-2015
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ReneAvon

What are your best engagement tips?

Hi there,  I manage the Avon Beauty Connects community (http://www.avonbeautyconnects.co.uk) and we have been trying some new tactics to engage our community such as competitions, asking them to choos...
by Trusted Contributor Trusted Contributor latest reply 09-15-2015
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raouldelange

Clean up topics - removing, hiding, merging, closing irrelevant content

Hi there, A question to all that manage a community: how to deal with outdated content on the community? A small intro: I work at a Dutch healthcare insurance company, Zilveren Kruis, and each year ou...
by Occasional Contributor raouldelange Occasional Contributor latest reply 09-13-2015
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stacias

Best way to communicate board and UI changes to community

Hello, We are updating our UI and restructuring our boards. We want to let our members know that changes are coming without too much detail at this point. A little back ground. Our members in the past...
by Advisor Advisor latest reply 09-09-2015
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daphtan

Superuser materials

Our community is finally getting around to launching a superuser program.  Is there some sort of superuser onboarding process or materials that other communities have created/given out? What do you pu...
by Honored Contributor Honored Contributor latest reply 09-08-2015
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