Khoros Community

Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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Maryori

How could i connect with lithium?

Hello everyone! My company is very interested on buying lithium services, we want to get in touch with them but every time that i complete the form to request a demo they didn't contact me. Does anybo...
by Maryori New Commentator latest reply 10-02-2015
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Toby

Hospitality instead of Service - Communities are about relationships

Good day Lithium Community,We all believe in service and I would like share this 7:50 TedTalk given by Bobby Stuckey.No matter your industry; I believe this will have a great impact on you, your teams...
by Respected Contributor Respected Contributor posted on 10-01-2015
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Noora

Keeping best search results up to date

How do you keep your most searched community content up to date? For example: when I search Google for advice on recording TV programs with our mobile app, the first search result is an 1,5 year old t...
by Frequent Advisor Frequent Advisor latest reply 09-28-2015
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DaveEv

Improving Workflow Efficiency with LSW Analytics

Have you ever walked in on a Monday morning to a few hundred posts waiting for review, knowing that more than a few could be closed without required action? Lithium Social Web (LSW) has always provide...
by Khoros Staff DaveEv Khoros Staff posted on 09-25-2015
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ReneAvon

'Cute Pets' Contest on Avon Beauty Connects success!

Hi All,  Just wanted to share the success of our Cute Pets Contest on our Avon Beauty Connects Community, we have been OVERWHELMED by the response, over 600 entries! As we cannot currently upload Mobi...
by Trusted Contributor Trusted Contributor latest reply 09-22-2015
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BeverlyD

Ideas for Running Live Chat/Video/Blog in Your Community

As a Customer Success Director, I get questions from customers pretty often.  Recently I was asked about the ability to host/run Live Chat events from the Community.  Here are some suggestions provide...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) latest reply 09-17-2015
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ivannazd

About TKB

hi! im trying to make a presentation to my workteam about TKB. i'm new like admin in a community like this. can someone help me with details to explain to my coworkers what is Tkb? how many kinds of t...
by Occasional Contributor ivannazd Occasional Contributor latest reply 09-16-2015
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ReneAvon

What are your best engagement tips?

Hi there,  I manage the Avon Beauty Connects community (http://www.avonbeautyconnects.co.uk) and we have been trying some new tactics to engage our community such as competitions, asking them to choos...
by Trusted Contributor Trusted Contributor latest reply 09-15-2015
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raouldelange

Clean up topics - removing, hiding, merging, closing irrelevant content

Hi there, A question to all that manage a community: how to deal with outdated content on the community? A small intro: I work at a Dutch healthcare insurance company, Zilveren Kruis, and each year ou...
by Occasional Contributor raouldelange Occasional Contributor latest reply 09-13-2015
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stacias

Best way to communicate board and UI changes to community

Hello, We are updating our UI and restructuring our boards. We want to let our members know that changes are coming without too much detail at this point. A little back ground. Our members in the past...
by Advisor Advisor latest reply 09-09-2015
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daphtan

Superuser materials

Our community is finally getting around to launching a superuser program.  Is there some sort of superuser onboarding process or materials that other communities have created/given out? What do you pu...
by Honored Contributor Honored Contributor latest reply 09-08-2015
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Wendy_S

Anonymous kudo-ing - what's the middle of the road

I guess this is a bigger question than just kudo's but I just got stuck on this thought as I solved my pc issue today with the help of one of our own forum threads.   And the accepted solution under t...
by Honored Contributor Honored Contributor Honored Contributor latest reply 09-08-2015
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jvon

Measuring Post Engagement

Greetings folks, I had an idea and was hoping someone has solved it before. We've recently re-visited our Social Response practice and have adopted 'jester' style responses (more tounge in cheek).  I ...
by Occasional Contributor jvon Occasional Contributor latest reply 09-07-2015
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Wendy_S

Private message search

Whoooop Whooop, it's here!! A feature many of us waited for and we're looking forward to turning this on but, I must admit I have mixed feelings about it. Maybe it's cultural to have these concerns bu...
by Honored Contributor Honored Contributor Honored Contributor latest reply 09-07-2015
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yurikleban

Staging vs Production admin

Hey All, Sorry for the newbie question, but was wondering if someone could give a quick explanation of the difference between the the admin side of Staging (which includes Studio) and the actual Produ...
by Advisor Advisor latest reply 08-26-2015
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Wendy_S

Ability to Accept Solution/ Kudo via the notification email

Hi Community.   We're looking into testing out some existing Lithium features and one of those things is for users to be able to accept a solution directly from the email notification that contains th...
by Honored Contributor Honored Contributor Honored Contributor latest reply 08-25-2015
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lradden

changing existing ranks formulas

Hi everyone! I am evaluating our current ranking system, and coming up with new ranks to lessen the gap between those who wrote 1 post and those who write more, but my main goal is to reward and encou...
by Valued Contributor Valued Contributor latest reply 08-20-2015
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Toby

Blogging - Content and promotion

Good day everyone,Once you have assembled your team of bloggers, created a calendar, set up best practices for content, what are you doing about promotion within your community?Yes the blog may be add...
by Respected Contributor Respected Contributor latest reply 08-19-2015
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mojijoy

Set up Google Analytics Goal in the Community

I would like to get more data from the online community but it's difficult for me to embed Google Analytics code in the community platform.I'd like to see the behavior of users - ex. the traffic sourc...
by Valued Contributor Valued Contributor latest reply 08-19-2015
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lenaellis

Rank Image does not appear in post

HI, I am trying to distinguish or moderators on the forum for users. I was able to add a rank for moderators which added a small image next to their name on their profile. I would like for this image ...
by Occasional Advisor Occasional Advisor latest reply 08-18-2015
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