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Strategy

If you're looking for more information about Khoros's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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KelvinJ

Running closed focus groups - Best Practices

Does anyone have a some suggestions for, or experience in, setting up Closed Focus Groups on the Community?I presume Closed Groups are best, but apart from that does anyone have valuable insights, do'...
by Advisor Advisor latest reply 01-07-2015
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jvon

Contest Integrity

Hi Folks, We've recently started using the Contest feature in Lithium.  After getting a few under our belt, we noticed that it appeared some users were generating multiple accounts in order to kudos t...
by Occasional Contributor jvon Occasional Contributor latest reply 01-04-2015
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matth

Best Practices for ensuring 100% Forum Coverage

Hi,We run a brand/support community, which is fairly active. We have a few moderators now, but are looking for a good practice to establish to ensure we're on top of everything. The different areas of...
by Occasional Advisor Occasional Advisor latest reply 12-10-2014
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Kelly_L

Models for integrated community + web support site

We are a large B2B software company, looking to integrate our communities more deeply with our customer support web site. Does anyone have visual models, papers, articles, posts etc that show at a hig...
by Kelly_L New Commentator latest reply 12-04-2014
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daphtan

How much orientation is necessary for a new community?

Hi Li Community and Experts!  How much orientation is necessary for a new community?  The community I'm working on (Business intelligence, b2b company) existed previously as a pure tech discussion for...
by Honored Contributor Honored Contributor latest reply 11-24-2014
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michael-r

Using the Lithium Platform for Movie Reviews

Hi everyone,  We are looking at using the platform to create an area that allows users to write movie reviews - I understand that blogs are probably the best thing to look at using. The ideal workflow...
by Trusted Contributor Trusted Contributor latest reply 11-20-2014
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gmorantes

Should I delete an abuse notification?

Is it best practice to a) respond to an abuse notification and b) delete the notice from the Abuse board after the offending content has been removed? For example:Jane reported a thread by Jon via the...
by Occasional Contributor gmorantes Occasional Contributor latest reply 11-18-2014
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XavierJ

When do you consider a new community member fully on-boarded into your community?

Posing this question to the group as the Strategy Group has been seeing a wide variety of methods/definitions from business and community managers as they go about identifying the state of new user l...
by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) latest reply 11-17-2014
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jonom

Social Community

Hi there. I'm looking for a Ning-style product for our social community. Is Lithium an option, or is really only for corporates? Thanks,jono
by jonom New Commentator latest reply 11-12-2014
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Wendy_S

The purpose of using placeholders when moving posts

Hi All.   I have been wondering something lately and I wanted to get some thoughts, inputs. Who uses placeholders when moving posts and what's the use of them.   I will tell you about our findings and...
by Honored Contributor Honored Contributor Honored Contributor latest reply 11-10-2014
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cdjack

Choosing a moderator best practice

Hi all Just a quick question about choosing moderators for a busy forum. Would you recommend having some of the staff that are currently working on the forum, moderate it also? Or would you recommend ...
by cdjack New Commentator latest reply 11-05-2014
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lorna

Building a TKB

Hi, How did you build your TKB? We don't have it yet ... but I think it would be great. To start with I'd like to build it for our internal community and learn from that for external (that's our typic...
by Advisor Advisor latest reply 10-30-2014
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ginamulic

The value of an Idea Exchange

@community I'm working on a plan to launch an Idea Exchange and I'd really like to get a dedicated resource for it but to do that, I'll need to justify the cost and work effort. Has anyone taken time ...
by Occasional Advisor Occasional Advisor latest reply 10-27-2014
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daphtan

Business KPIs

Hi all,  Our b2b tech community is just starting out and we're wondering what metrics should we really focus on? What are some huge ones to definitely include in our analysis and not so obvious ones? ...
by Honored Contributor Honored Contributor latest reply 10-21-2014
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beckola

CVA (Customer Value Assessment)

Hi All,  Just wondering whether there are other communities/managers who have been through the CVA process?  Looking to see: > What value (pun intended) you took out of it> What learnings you took fro...
by Occasional Advisor Occasional Advisor posted on 10-06-2014
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Fellsteruk

App Reviews & LSW

Hey Guys and Gals, I'm struggling to contain my excitement right now "sad i know" but i have just discovered a tool which gives me all my google play and itunes app reviews in an RSS feed which i'm go...
by Honored Contributor Honored Contributor Honored Contributor latest reply 10-01-2014
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marcisenborghs

Revert changed page

Hi,in Studio I opened a page and changed the layout without pushing the save-button. However, when the layout is changed, it gets autosaved!How can I revert this changed layout?Or how can I see what t...
by marcisenborghs New Commentator latest reply 09-21-2014
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cs1991

The Greatest Struggle - User Generated Content

It's almost amazing how difficult it is to encourage users in a community to generate content that is genuine and authentic. I was reading through this article earlier, Don't Treat Customers Like They...
by Frequent Advisor Frequent Advisor latest reply 09-17-2014
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opeksoy

Lithium test

I'll be looking at use cases of Lithium as soon as I can spare some time.  Should be fun with a serious cup of coffee.Suggestions would be greatly appreciated.
by Occasional Contributor opeksoy Occasional Contributor posted on 09-04-2014
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cs1991

Connecting with Other Community Experts

One of the struggles that I am having as a new Community Manager is finding connections and people that I can learn from when it comes to community management and the social engagement. Since this is ...
by Frequent Advisor Frequent Advisor latest reply 08-28-2014
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