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Strategy

If you're looking for more information about Khoros's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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Wendy_S

Using Chatbot / AI in communities

Hi All,   A similar discussion today led me to post this question here. It's about the recent development with (chat) bots and community integration. I am convinced there are opportunities to simplify...
by Honored Contributor Honored Contributor Honored Contributor latest reply 02-14-2019
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Nari

Measuring community activity based on internal and external participation

We are trying to figure out how much community activity had been driven by our employees compared to our external community members for the last 12 months. I tried to pull how many posts were created ...
by Valued Contributor Valued Contributor latest reply 01-31-2019
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roisinkirby

How do you measure Weekly / Monthly Active Users?

Hey all! I'm looking for the most straightforward way to measure Weekly Active Users (WAU) and Monthly Active Users (MAU). Our criteria for 'active' is posted a member who has logged in and submitted ...
by Occasional Advisor Occasional Advisor latest reply 01-16-2019
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ken4runner

lithium sitemap

I have read the posts on this site related to lithium sitemaps and still have a few questions.I found the url for lithium sitemaps and have I have reviewed the one for our new lithium community site. ...
by Advisor Advisor latest reply 01-08-2019
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ken4runner

Change SOLVED to ANSWERED

Wondering how hard it would be to change the default verbiage shown in lithium around resolving a thread.Looks like out of the box, a thread that is resolved is labeled as SOLVED. This language seems ...
by Advisor Advisor latest reply 11-16-2018
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ekorsgaard

Sample Employee Guidelines

Lithium recommends that we prepare Employee Guidelines prior to the launch of our Community.  My understanding is that Employee Guidelines are an addendum to the User Guidelines of a community and inc...
by Valued Contributor Valued Contributor latest reply 11-05-2018
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Enidin

About the VIP-members and behaviour

Hi guys,I just want to know have you faced same kind of problems and if so how you have handled those situations.Our community is mostly p2p support community but we are building also other communalit...
by Trusted Contributor Trusted Contributor latest reply 11-02-2018
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jdcahn618

Promote Support Knowledge Base to TKB

Hi Community, We are new to the LI Community Platform and looking to implement a Support-based community to help provide more self-service to our clients. We are using Zendesk as our Support portal an...
by jdcahn618 New Commentator latest reply 10-30-2018
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VF_MikeHales

Downloading data from Lithium platform

Hoping to reach out and get some information on how (if) I can download archived topics and posts, as well as user data so that I can start to analyse and mine historical posts for trends, language et...
by Frequent Advisor Frequent Advisor latest reply 10-30-2018
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Jaime_Lee

Ideas from Employees versus External Customers

Hi, I am researching how companies handle employee suggestions and ideas.  Do companies typically allow employees to engage on customer, public facing idea exchanges?  How does your company work?
by Valued Contributor Valued Contributor latest reply 10-25-2018
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hermelinen

How to Build Customer Loyalty with a Customer Community?

Hello. I am currently searching information about this topic.Does anyone know good information to read about how to Build Customer Loyalty och customer commitment with a Customer Community? Or if anyo...
by hermelinen New Commentator latest reply 10-04-2018
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stacias

How do I apply a superuser icon without member losing their current rank/icon?

Hello,How do I apply a superuser icon without the member losing their current rank/icon? For example some Lithium members have their rank ladder icon "Honored Contributor" on left and special "rocksta...
by Advisor Advisor latest reply 10-03-2018
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mhock

Budget time: What does your superuser budget look like?

We want to begin a superuser program next year.   I know there are great resources for how in the certification booklet. I am looking for some real life  insight.What percentage of members are your su...
by Frequent Advisor Frequent Advisor posted on 09-21-2018
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monabarakat

Celebrating one year anniversary, ideas?

Hi there, Toward end of May'15, we will be celebrating our first community anniversary. I have some ideas in mind, but I would like to hear what have you done in the past.. Did you celebrate this even...
by Occasional Contributor monabarakat Occasional Contributor latest reply 09-12-2018
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daphtan

idea exchange - suggestions and thoughts?

hi all,  currently, our b2b community has over 400 ideas since january. some of which are enhancement requests and others are true ideas for the product.  wondering how often the statuses of these ide...
by Honored Contributor Honored Contributor latest reply 08-06-2018
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AshleyBragg

What metrics best reflect the health of your community?

We are looking to expand the metrics we track. At the moment we are focused on number of topics posted and replies, as well as total members.I would be interested in seeing if I can get metrics specif...
by Occasional Advisor Occasional Advisor latest reply 07-26-2018
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calebmt

Information on Enhancements to Groups?

From the landscape broadcast given a month or so ago, there was mention of enhancements to groups. Does anyone have any additional information as to what those enhancements may be? We're coming from a...
by Valued Contributor Valued Contributor latest reply 07-26-2018
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khill

Reporting on Hot Topics

Hi everyone, We are thinking about strategies for acting on and reporting on hot topics.  Does anyone do any "Hot Topic" reporting or tracking?  I don't see an API field (although could easily just be...
by Advisor Advisor latest reply 07-20-2018
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CarolineS

Community-related Twitter account?

Hi ya'll!Curious if any of you are maintaining Twitter accounts related to your community. I've been posting as @merakicaroline (https://twitter.com/merakicaroline) to promote our community activities...
by Honored Contributor Honored Contributor posted on 06-20-2018
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satoshiat

I dont understand Analytics at all

Hello, I am new in LSMM and I have to make a report about Agents performance. I dont understand why sometimes handled cases are different than Responses and Closed. What does it mean Handled cases? Ho...
by Occasional Contributor satoshiat Occasional Contributor latest reply 06-12-2018
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