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Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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ekorsgaard

Sample Employee Guidelines

Lithium recommends that we prepare Employee Guidelines prior to the launch of our Community.  My understanding is that Employee Guidelines are an addendum to the User Guidelines of a community and inc...
by Valued Contributor Valued Contributor latest reply 11-05-2018
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Enidin

About the VIP-members and behaviour

Hi guys,I just want to know have you faced same kind of problems and if so how you have handled those situations.Our community is mostly p2p support community but we are building also other communalit...
by Trusted Contributor Trusted Contributor latest reply 11-02-2018
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jdcahn618

Promote Support Knowledge Base to TKB

Hi Community, We are new to the LI Community Platform and looking to implement a Support-based community to help provide more self-service to our clients. We are using Zendesk as our Support portal an...
by jdcahn618 New Commentator latest reply 10-30-2018
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VF_MikeHales

Downloading data from Lithium platform

Hoping to reach out and get some information on how (if) I can download archived topics and posts, as well as user data so that I can start to analyse and mine historical posts for trends, language et...
by Frequent Advisor Frequent Advisor latest reply 10-30-2018
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Jaime_Lee

Ideas from Employees versus External Customers

Hi, I am researching how companies handle employee suggestions and ideas.  Do companies typically allow employees to engage on customer, public facing idea exchanges?  How does your company work?
by Valued Contributor Valued Contributor latest reply 10-25-2018
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hermelinen

How to Build Customer Loyalty with a Customer Community?

Hello. I am currently searching information about this topic.Does anyone know good information to read about how to Build Customer Loyalty och customer commitment with a Customer Community? Or if anyo...
by hermelinen New Commentator latest reply 10-04-2018
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stacias

How do I apply a superuser icon without member losing their current rank/icon?

Hello,How do I apply a superuser icon without the member losing their current rank/icon? For example some Lithium members have their rank ladder icon "Honored Contributor" on left and special "rocksta...
by Advisor Advisor latest reply 10-03-2018
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mhock

Budget time: What does your superuser budget look like?

We want to begin a superuser program next year.   I know there are great resources for how in the certification booklet. I am looking for some real life  insight.What percentage of members are your su...
by Frequent Advisor Frequent Advisor posted on 09-21-2018
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monabarakat

Celebrating one year anniversary, ideas?

Hi there, Toward end of May'15, we will be celebrating our first community anniversary. I have some ideas in mind, but I would like to hear what have you done in the past.. Did you celebrate this even...
by Occasional Contributor monabarakat Occasional Contributor latest reply 09-12-2018
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Wendy_S

What's your process for locking threads

  Help me Oh Ye' Lithium Experts, you are my only hope     We would like to start a process whereby we structurally lock posts after the OP confirmed the solution was resolved (accepted solution).  T...
by Honored Contributor Honored Contributor Honored Contributor latest reply 08-08-2018
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daphtan

idea exchange - suggestions and thoughts?

hi all,  currently, our b2b community has over 400 ideas since january. some of which are enhancement requests and others are true ideas for the product.  wondering how often the statuses of these ide...
by Honored Contributor Honored Contributor latest reply 08-06-2018
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AshleyBragg

What metrics best reflect the health of your community?

We are looking to expand the metrics we track. At the moment we are focused on number of topics posted and replies, as well as total members.I would be interested in seeing if I can get metrics specif...
by Occasional Advisor Occasional Advisor latest reply 07-26-2018
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calebmt

Information on Enhancements to Groups?

From the landscape broadcast given a month or so ago, there was mention of enhancements to groups. Does anyone have any additional information as to what those enhancements may be? We're coming from a...
by Valued Contributor Valued Contributor latest reply 07-26-2018
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khill

Reporting on Hot Topics

Hi everyone, We are thinking about strategies for acting on and reporting on hot topics.  Does anyone do any "Hot Topic" reporting or tracking?  I don't see an API field (although could easily just be...
by Advisor Advisor latest reply 07-20-2018
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CarolineS

Community-related Twitter account?

Hi ya'll!Curious if any of you are maintaining Twitter accounts related to your community. I've been posting as @merakicaroline (https://twitter.com/merakicaroline) to promote our community activities...
by Honored Contributor Honored Contributor posted on 06-20-2018
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satoshiat

I dont understand Analytics at all

Hello, I am new in LSMM and I have to make a report about Agents performance. I dont understand why sometimes handled cases are different than Responses and Closed. What does it mean Handled cases? Ho...
by Occasional Contributor satoshiat Occasional Contributor latest reply 06-12-2018
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joshcortez30

Metrics

Hello everyone. What metrics are you all focused on? What do you measure at the agent level and the work queue level etc.
by Occasional Contributor joshcortez30 Occasional Contributor latest reply 06-08-2018
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DmitryNikolaev

Salesforce: Comments synchronization or work with API

Hello, I am setting up a Salesforce Connector for Lithium. As I understand, comments are not synchronized at the moment. Instead, there is a special VF page (LTI_CaseThreadMessages_vfp) that shows the...
by DmitryNikolaev New Commentator latest reply 05-26-2018
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kiersten

Rank Name Ideas?

My company is in the process of implementing Lithium for a community for users that purchase our technology-based training offerings.  The goal of the community is to encourage the students to interac...
by kiersten New Commentator latest reply 05-23-2018
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cjdinger

Best settings for spam flood controls?

With a recent release of the community software, flood controls play a bigger role in detecting potential spam and sending content to the spam quarantine.  The default settings are documented here. We...
by Valued Contributor Valued Contributor latest reply 05-17-2018
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