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Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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rinavarrvisa

Gamification...beyond badges and ranks

Hey all,  I've been exploring ways to build out our gamification strategy. Right now, we've got the basics covered. Badges for engagement, rank promotion for top users. This has helped in that I have ...
by rinavarrvisa New Commentator latest reply 04-19-2018
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RogersDarrell

Opening an Off-Topic or Lounge Board

Has anyone opened an Off-Topic or Lounge type board in the past? If so, how did you prepare, what research did you complete and how was the execution? After the launch; how was the board received and ...
by Occasional Contributor RogersDarrell Occasional Contributor latest reply 04-18-2018
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Chao

MINUTES TO FIRST REPLY (AVG) Filtered by Role

We have been using MINUTES TO FIRST REPLY (AVG) for many years. But I was only looking at MINUTES TO FIRST REPLY (AVG) for the whole community or a category or a board. Recently we have invited suppor...
by Advisor Advisor latest reply 04-18-2018
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Enidin

Future prediction: About social media and influencers

Hi guys, Sorry for this cynical post but I hope you read this, at the end there is a point. We all know how important influencers are for the companies. And I think we all have given something extra t...
by Trusted Contributor Trusted Contributor latest reply 04-09-2018
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stacias

"Should" Moderators Be Allowed to Mark Solutions As Solved?

Hello, Just wondering how many communities allow their moderators to mark replies as "Solved" for the OR? Currently, we do not because we didn't want to drive bad behaviors with our moderators around ...
by Advisor Advisor latest reply 03-24-2018
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CyJervis

Anyone have a User Acceptance Testing template they would be willing to share?

I searched all over the community but haven't found one as of yet. We will be moving to responsive in the coming months so there will need to be lots of testing of features and functions. Rather than ...
by Esteemed Contributor Esteemed Contributor Esteemed Contributor latest reply 03-20-2018
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Enidin

Community newsletter and personalization

Hi guys, Just asking best practices about newsletters and personalization. We just sended our very first community newsletter to our members. First we think we are going to personalize them, by adding...
by Trusted Contributor Trusted Contributor latest reply 03-07-2018
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KKeeling

Social Response Analytics Tips and Best Practices

Hi, our team uses the social response platform for our company's social support. We typically report to our upper level execs on our progress and development as a team each month. We currently report ...
by KKeeling New Commentator latest reply 02-16-2018
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Wendy_S

Google search in communities

Hi All.   Silly question but is there anybody out there who is using the google search bar integrated in the communities vs the lithium out of the box search?   Google search is the major search engin...
by Honored Contributor Honored Contributor Honored Contributor latest reply 02-15-2018
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Senada

trends 2017 & community building

Hello I will soon have a speech at a marketing conference about community building. I was wondering what is from your point of view important to mention? What is key when we talk about community build...
by Occasional Contributor Senada Occasional Contributor latest reply 02-14-2018
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BHall

Using Community as an Outage Board?

This one goes out especially to all the telecom and SaaS community managers, but of course, everyone's input is welcome. Have you ever used your community as an "Outage Board"? In other words, a certa...
by Frequent Advisor Frequent Advisor latest reply 02-10-2018
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syork

How effective are conversation starters from moderators/community managers?

Hi Community,  I am toying with the idea of having experts plant conversation starters into some of our discussion boards. While we are a held and support/self service community I'd really like to enc...
by Hero Hero latest reply 01-28-2018
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BHall

"You Found It, we fixed it" as a series or one-offs..best practices?

Do you do regular, or irregular, "You Found It, we fixed it" content in your customer support community? If so,  How often do you create this? What level of detail do you go into on the finds/fixes?Do...
by Frequent Advisor Frequent Advisor latest reply 01-25-2018
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MrB77

You don't "launch" a Community - you build it...

Hi there  I wrote a short article on Medium about "launching" a Community.  https://medium.com/glowingblue/you-dont-launch-a-community-e4f3fd8070e6 Maybe it is of interest 😉 Jan 
by Valued Contributor Valued Contributor latest reply 01-25-2018
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amycatling

Custom Trigger Emails

Hi Everyone, I've started to send a private message to every new member on our community who has added a photo to their profile to help encourage them to start posting and get involved. I've been look...
by Advisor Advisor latest reply 01-24-2018
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Samantha_O

Archiving Posts

So we had a process of "archiving" posts that were over 1 year old within our Community.  Our process was to go board by board, find any post that was created over a year ago, post a new reply to the ...
by Hero Hero latest reply 12-14-2017
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AbhishekIlindra

Copying/Sharing a Post in the Community

Hi, We would like to know it is possible to share a post from one board to another Board. The Post needs to be available on the Source board as well as in the destination Boards(Like Mirror Image). Th...
by Honored Contributor Honored Contributor Honored Contributor latest reply 12-06-2017
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drolcak

Moderator role

After internal discussion I wonder what is a best description and set of tasks for moderators team?Is it more keeping order function than engage users? Let's say in percent 50%/50% or  more 80%/20%?Do...
by Advisor Advisor latest reply 12-04-2017
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mvanpelt

Best Practice on Editing Customer Idea Titles in IDX

Hi all, We have a very active customer Community with lots of great product ideas for the product management team. Our Product Idea Exchange is a hot board in our Community. We are finding that custom...
by Advisor Advisor posted on 12-04-2017
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Laksh

Decreased member registrations but healthy community

Hello! We are seeing a decrease in the member registrations gradually. There was an increase in the registrations when a new product was launched (about 2 months ago) but then it started to decrease a...
by Occasional Advisor Occasional Advisor latest reply 11-23-2017
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