Khoros Atlas Logo

Strategy

If you're looking for more information about Khoros's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
Filter
Filter by Labels
Select any of the labels below to filter results.
Filters applied...
Sorted by:
ZenCommunity

Reporting tips: What do you report on

Wondering what standard metrics you report on W/W to evaluate health of your communities. Any reporting tips to share w/ stakeholders appreciated!
by Occasional Contributor ZenCommunity Occasional Contributor latest reply 07-03-2017
1 1
1
1
lradden

quantifying agent effort in community

Hi all, I am trying to build out a staffing model to support the community and wondering what others use as a benchmark to quantify the effort it takes an agent to read/respond/resolve a post in commu...
by Valued Contributor Valued Contributor latest reply 06-22-2017
0 1
0
1
ASiedsma

Getting rid of SSO but need something else

My organization choose SSO to protect our knowledge base. We're finding, however, that there are a lot of issues with the SSO, in part because we have several different platforms that clients can purc...
by Occasional Contributor ASiedsma Occasional Contributor latest reply 06-22-2017
1 6
1
6
CKummer

How to handle off-topic

Hi everybody,  we have a slight problem with a few members of our community. Maybe it would be an exaggeration to call it problem. Well here is the point.  Quite often some members used to sprinkle a ...
by Occasional Advisor Occasional Advisor latest reply 06-21-2017
0 5
0
5
SimoneM

RANKING THEME....any suggestions?

Hi there, I'm working on ranking structure for a bank community.Currently I thought to some theme, for example  "animals" (fish,cat,dog,horse, lion) or "nobility" (citizen, baron, earl, prince,king) m...
by Advisor Advisor latest reply 06-13-2017
1 7
1
7
ErinJoanSnyder

SEO strategy?

Our team is using the SEO Title and SEO Description fields when creating articles, but we're not sure if we're doing enough for SEO purposes. I'd love to hear about how other teams are doing SEO with ...
by ErinJoanSnyder New Commentator latest reply 06-07-2017
0 4
0
4
Hayley

Post views count vs LSI count

I've noticed that the post views count on our community are much higher than the 'Page views' count shown in LSI. Lithium's support team explained that the views on the community include bots, search ...
by Advisor Advisor latest reply 06-07-2017
1 2
1
2
Caty

International Communities: Global Homepage Strategy

We're leveraging top-level categories to build out sub-communities for our global markets (e.g.: US, Canada, UK, etc.) However, I'm stumped on what to do with our URL/ homepage situation. Should I... ...
by Trusted Contributor Trusted Contributor latest reply 05-26-2017
1 3
1
3
guigs

Disabling Abuse Reports on TKB Only?

Hi there,This is my first post to the community because I need some opinions on how to disable Abuse Reports for only TKB sections of the forum. At the moment, the only abuse reports coming from artic...
by guigs New Commentator latest reply 05-26-2017
0 2
0
2
doug_ebay

Hide posts from a board or group from Latest Discussions feed on community homepage

Hi, we are wondering how to hide posts from a board or group from Latest Discussions feed on community homepage? Thanks!
by Valued Contributor Valued Contributor Valued Contributor latest reply 05-24-2017
0 7
0
7
lincoln2015

Engaging high-level professionals

We recently created an online leadership education program for professionals who are director and above. We got great engagement during our live webinar, but we're lacking engagement on our forum. Our...
by Occasional Contributor lincoln2015 Occasional Contributor latest reply 05-18-2017
0 1
0
1
lincoln2015

Looking for community expert for Board

Hi everyone! I am the community manager for TaxTalent.com – an online community for tax students and tax professionals focusing on career and leadership development. We’re in the middle of adding new ...
by Occasional Contributor lincoln2015 Occasional Contributor posted on 05-12-2017
0 0
0
0
Jochen

Holistic (Tribal) Knowledge Base

Dear fellow CM's and community enthusiasts, I'm currently looking into adding Tribal Knowledge Base to our community platform. I think it will be a great addition, and a first step to a more organized...
by Advisor Advisor latest reply 05-11-2017
1 2
1
2
Karlee92

Rank Icons

Does anyone have any insight on how many rank icons you should create to start out with at launch? Or if a rank icon should pertain to more than one rank? 
by Advisor Advisor latest reply 05-08-2017
0 7
0
7
daphtan

The effects of reply by email

Reply by email seems like an awesome feature Anyone using it able to share about how does affects the log in/measurement of user activity and engagement? In some ways, does this mean the user never ha...
by Honored Contributor Honored Contributor latest reply 05-04-2017
4 14
4
14
erginkantar

Why you should invest in your own branded community vs. public communities available in internet

Hi all, I am pretty new at Lithium community and I must say I already learned a lot via exploring lots of thoughtful discussions and best practices.So I am in the process of developing a community str...
by erginkantar New Commentator latest reply 05-03-2017
4 6
4
6
edgiansante

CSAT and helpfulness scores at more mature communities

Hi all, Question to those in a more mature community (Although new CMs are also welcome to join in). I'm looking for some benchmark in avg CSAT scores and helpfulness scores ("Did you find what you're...
by Frequent Advisor Frequent Advisor latest reply 04-22-2017
0 16
0
16
SimoneM

special permission for a single post

Hi there,I'd like to create a single post (inside a general board) that only users with a specific rank can see and interact with. I know how create a board with this permission but I don't know how (...
by Advisor Advisor latest reply 04-19-2017
0 3
0
3
cike

Role(s) for access to "Discussion style" tab in Community Admin

Hi guys, is there a specifc permission that can be assigned to users, so they are able to access the discussion style tab in the Community Administrator? We want users to change some settings in a spe...
by Honored Contributor Honored Contributor Honored Contributor latest reply 04-07-2017
0 2
0
2
sdodds

find posts to escalate after 24 hours

Hi all - I've recently come back to administering a Lithium community after an absence of a few years, so I'm excited about many of the changes and functionality now available. But I'll admit to getti...
by Frequent Advisor Frequent Advisor latest reply 03-30-2017
1 20
1
20
Top Contributors