Khoros Community

Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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daphtan

The effects of reply by email

Reply by email seems like an awesome feature Anyone using it able to share about how does affects the log in/measurement of user activity and engagement? In some ways, does this mean the user never ha...
by Honored Contributor Honored Contributor latest reply ‎05-04-2017 01:35:43 PM
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erginkantar

Why you should invest in your own branded community vs. public communities available in internet

Hi all, I am pretty new at Lithium community and I must say I already learned a lot via exploring lots of thoughtful discussions and best practices.So I am in the process of developing a community str...
by erginkantar New Commentator latest reply ‎05-03-2017 02:08:39 AM
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edgiansante

CSAT and helpfulness scores at more mature communities

Hi all, Question to those in a more mature community (Although new CMs are also welcome to join in). I'm looking for some benchmark in avg CSAT scores and helpfulness scores ("Did you find what you're...
by Frequent Advisor Frequent Advisor latest reply ‎04-22-2017 06:03:53 PM
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SimoneM

special permission for a single post

Hi there,I'd like to create a single post (inside a general board) that only users with a specific rank can see and interact with. I know how create a board with this permission but I don't know how (...
by Advisor Advisor latest reply ‎04-19-2017 03:03:39 AM
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cike

Role(s) for access to "Discussion style" tab in Community Admin

Hi guys, is there a specifc permission that can be assigned to users, so they are able to access the discussion style tab in the Community Administrator? We want users to change some settings in a spe...
by Honored Contributor Honored Contributor Honored Contributor latest reply ‎04-06-2017 11:18:37 PM
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sdodds

find posts to escalate after 24 hours

Hi all - I've recently come back to administering a Lithium community after an absence of a few years, so I'm excited about many of the changes and functionality now available. But I'll admit to getti...
by Advisor Advisor latest reply ‎03-30-2017 12:50:14 AM
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gjacobus

Rank Names

Hey Everyone! We are launching a new community with Lithium and need some help with rank names. Our community name is Leadworthy.  Leadworthy is an initiative designed for high school students with a ...
by gjacobus New Commentator latest reply ‎03-29-2017 11:51:30 PM
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pmac

Quoting or Referencing another users post

We are looking for a way to enable quoting or referencing another user's post. I haven't been able to find information on such a feature in the KB or forums. Does this feature exist on Lithium Communi...
by pmac New Commentator latest reply ‎03-29-2017 03:30:33 PM
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VF_MikeHales

Maturity and a levelling out of metrics

Just wanted to get some advice/input from other Communities. We're pretty mature by the metrics from Lithium and seem to have hit a plateau with regard to new members - used to be adding 1,000+ a mont...
by Frequent Advisor Frequent Advisor latest reply ‎03-21-2017 02:15:08 AM
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jjsgva

Social networks and online communities definition and references

Hi all, I am doing my PhD thesis and was using Michael Wu's blog post from 2011 on the differences between social network and online communities where he wrote that there are 2 types of social media: ...
by jjsgva New Commentator latest reply ‎03-19-2017 05:47:48 PM
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BrianOblinger

Integrating Community into Your Products

As a long-time community consultant I often encountered companies that were excited about the possibilities of integrating their community directly into their products. Sadly, many of those ideas fizz...
by Hero Hero latest reply ‎03-16-2017 11:24:55 AM
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cheathcote

Hosting a webinar

Good Afternoon We are looking at hosting a webinar to help drive membership and engagement in our community. We would like to make it a requirement that anyone wanting attend the webinar joins the com...
by Advisor Advisor posted on ‎03-14-2017 06:26:24 AM
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VF_MikeHales

Federated search through Lithium search

Just wondering if anyone has, or if it's possible, to integrate results from other platforms into Lithium search. For example, we have integrated Oracle Service Cloud's contextual knowledge module int...
by Frequent Advisor Frequent Advisor latest reply ‎03-10-2017 07:13:10 PM
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ComcastJessie

Mobile Macros

Our forum Experts use Macros all the time, they depend on them for assisting others. They recently mentioned a concern that these Macros were not working when using their mobile devices (our forum is ...
by Occasional Advisor Occasional Advisor latest reply ‎03-10-2017 03:53:45 PM
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lradden

KCS and community content

Has anyone had experience integrating community content into their KCS methodologies? ThanksLisa
by Valued Contributor Valued Contributor latest reply ‎03-10-2017 08:45:11 AM
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miles

Custom 404

I was delighted the other day to find this 404 page on Lithium's site (well not delighted I couldn't get what I was looking for, but tickled by the content):  I had a couple of questions on the back o...
by Esteemed Contributor Esteemed Contributor Esteemed Contributor latest reply ‎03-08-2017 10:18:29 AM
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kinask09

Information about Lithium products

Hello. I'm starting a new website. I envision that the blog will be a forum for the independent authors' community. How could lithium help me? Thanks in advance.
by kinask09 New Commentator latest reply ‎03-06-2017 01:01:15 AM
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marcom

Contest/promo criteria ideas

Hi all! I help run contests/promos in our community but lately have been running out of ideas for judging criteria. So far we've measured kudos, solutions, replies, and topics within a time frame or s...
by Occasional Contributor marcom Occasional Contributor posted on ‎03-03-2017 03:02:49 PM
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cheathcote

New Community for teachers and early years practitioners

We are really pleased to have just launched (January 2017) our new community for primary teachers and early years practitioners. http://www.collaboroo.com We are an educational supplies company but wa...
by Advisor Advisor latest reply ‎02-21-2017 02:55:37 AM
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amycatling

Welcoming new members

Hi everyone, To welcome all the new members to our community I wanted to send an private message from me as the community manager to everyone who joined the previous month. I can get the list of peopl...
by Advisor Advisor latest reply ‎02-14-2017 05:58:40 AM
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