Khoros Community

Strategy

If you're looking for more information about Lithium's services, insights on social strategy and best practices, or just looking for a way to share your expertise, this is the right place to join the discussion!
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SimoneM

Crisis management on Community

Hi there, do you have integrated the Community in your crisis management plan?we have a plan for several situation  and with specific action for each channel (PR and Media, Facebook, our website...) b...
by Advisor Advisor latest reply 10-10-2016
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manugent

REPLY BY EMAIL

We are considering switching on 'Reply by email' which as stated includes direct reply by email without logging into the Community and I see that we could also include Kudos and Accepted Solutions to ...
by Occasional Advisor Occasional Advisor latest reply 10-09-2016
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JMcJohnston

Allowing customer service team to share a view on Private Mesages

Does anyone have a good method for managing the following?  Our CSRs are on a rota for Community - 1 person per day.  As a bank we often have to ask users to Private Message some details so we can loo...
by Trusted Contributor Trusted Contributor Trusted Contributor latest reply 10-07-2016
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saramartineau

Is my ranking formula right?

Hi there! I wonder if I could get a second pair of eyes on my ranking formula. The hope is to use this phrase and apply a multiplier to it for all additional ranks, perhaps adding some extra bits as t...
by saramartineau New Commentator latest reply 10-04-2016
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lincoln2015

Are forums phasing out?

We currently have a forum on our site that has very little engagement as far as posts and replies by members (less than 5% of our members have engaged on the forum). Are other communities finding it m...
by Occasional Contributor lincoln2015 Occasional Contributor latest reply 09-28-2016
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dsodso

'Read more' for blog post

Hi all, Is there anyone who has tried adding a 'read more' or 'jump break' feature to your blog post?e.g. when you open a post on your screen, you will see part of your post on screen, click 'Read mor...
by dsodso New Commentator latest reply 09-28-2016
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AlanA

Scaling an 'Expert' user program

Hi! A little over a year ago in our Community we identified our most active members in our Answer Centre and asked them if they would like to become a 'Community Expert'.  With this role, the Expert g...
by Trusted Contributor Trusted Contributor Trusted Contributor latest reply 09-15-2016
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GuillaumeV

Badges implementation

Hi, we'd like to implement badges to our community and i would like to create kind of leaderboard to value users with the most badges of with some other statistics around badge earning; does anyone ha...
by Occasional Contributor GuillaumeV Occasional Contributor latest reply 09-15-2016
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SimoneM

calculate the true value of search

Hi there, on our community we have an average of 5k search per month, 95% with results (and this is great!) but I don't know if our users really find topic related to their question or if "search with...
by Advisor Advisor latest reply 09-15-2016
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markislav

Unlisted TKB Articles?

Hey guys, Sorry if this has already been asked and answered (I've been google-ing the heck out of this for ages looking for a solution). Is there a way to publish a TKB article that is only accessible...
by markislav New Commentator latest reply 09-08-2016
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Chao

Forum Structure

Currently there are two levels in HP Korean forum, the category level and board level. But most of boards have not enough posts (average Post # is less than 5). So I am considering to merge the boards...
by Advisor Advisor latest reply 09-06-2016
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JasonHill

New Workshop community for DIY and gardening enthusiasts

Hi all,   We have commenced the soft launch phase of Workshop, our online community for sharing D.I.Y. and gardening tips and inspiration.   The site can be found at www.workshop.com.au.   Our goal fo...
by Honored Contributor Honored Contributor Honored Contributor latest reply 08-31-2016
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Dani

Issues with Elastic Search in double byte languages

Greetings, We recently discovered a limitation in Lithium's search capability in Japanese. We escalated this to support and unfortunately this is a bug and limitation in the existing Elastic Search pl...
by Frequent Advisor Frequent Advisor latest reply 08-31-2016
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tmarshall

sitemap vs hidden categories/boards

Hi,  I wanted to ask how others are using sitemap and hidden boards. There is a thread a few weeks ago that @phani posted about having the ability to add a hidden board to a sitemap. We recently added...
by Valued Contributor Valued Contributor latest reply 08-29-2016
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JillianB

Our Community Structure is a Problem...

When our community was originally setup almost four years ago, the architect went about the community structure in a way I wouldn't have recommended at the time (I wasn't involved). Instead of putting...
by Esteemed Contributor Esteemed Contributor latest reply 08-29-2016
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Tim

Substitute for Radian 6 Feed in Lithium Response

All,   Bringing in keyword based Comments/Posts/Forum Threads/Reviews across the web is really important to our Social Customer Care Strategy. Till now, we've been plugging in Radian 6 in to Lithium R...
by Respected Contributor Respected Contributor latest reply 08-24-2016
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Claudius

CTA "Post question" in search suggestions

Some communities (e.g. Airbnb, Petco, Fido, and many more) employ a hybrid of a good search experience and the "Ask a question" functionality by adding a "Didn't find what you were looking for? (Post ...
by Honored Contributor Honored Contributor latest reply 08-23-2016
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annettealder

Responsiveness

Our community's responsiveness has done a complete turn around, it went from quite low to quite high within the last two weeks. My question is- What plays into responsiveness? When my moderators reply...
by Occasional Contributor annettealder Occasional Contributor latest reply 08-18-2016
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rmakool

Just launched a new board and moved topics. How do I sort all topics chronologically now?

Please let me know how to sort all of the topics in our new board chronologically. After I click on "check all post", the only option I see is "sort by topic date" and it doesn't seem to be working. T...
by Advisor Advisor latest reply 08-16-2016
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mahesh_napte

We(IBM) want to know does lithium has any free admin account trial for SAML SSO integration?

Hi,We are working with Persistent Systems, India and we are IBM contractors.IBM has a security product which can be used for SAML2.0 SSO integrations. IBM wants to develop quick SAML2.0 SSO connectors...
by Occasional Contributor mahesh_napte Occasional Contributor latest reply 08-10-2016
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