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Honored Contributor

Add link to case back to support emails

It seems with the recent update to the email templates for support cases, the link to the case in the portal is no longer provided. I know you can reply directly to the emails to update the case, but often I like to click through to see the case's full details and comment history. The link in the email was the most efficient way to get there.

 

Thanks!

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Lili McDonald
Senior Community Manager @ Udemy
Connect on LinkedIn
14 Replies 14
Highlighted
Honored Contributor

Ah yes, all good now! So the link to the case in case emails isn't broken after all, just a weird edge case. Thank you!

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That's correct, was something completely different ๐Ÿ™‚

Hopefully the link is now working for you!

Let me know if you have any other issues with that link.

 



Manager, Technical Support (Community)

Come and meet your Support Team
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Honored Contributor

Looks like the link is missing again. ๐Ÿ˜ฅ

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Lili McDonald
Senior Community Manager @ Udemy
Connect on LinkedIn
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Hi @DanCr, any thoughts on this? I'm guessing the SFDC migration resulted in the hyperlink to the case getting removed from the notification emails again.  Any idea when it will get put back?  Thanks!!

(See also: Hyperlink to case no longer present in support emails)

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@jeffshurtliff you're right on with your guess. We have a few revisions to make to our templates which we expect to get to this week, so fingers crossed you won't be waiting for much longer.