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Valued Contributor

Lookin' good, Lithosphere

Well done on the new look!

 

The homepage navigation is much clearer, and the new design feels fresh and true to the brand.Great job!

 

 

Woman Happy

12 Replies 12
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Trusted Contributor

Yes, it looks great, but... I now have to look at the "new replies" counter to see whether there is new content to read. All the messages now look identical; there is no visual differentiation for unread messages. Fail.

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Retired Community Manager

Thanks @verethragma ! Glad you are enjoying the new experience. 🙂


@dementad you make a great point, thanks for sharing! I've added it to our list of fixes.

 

Don't hesitate to let us know if there's anything else you come across!

 

Cheers,

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Julie Hamel - Global Community Manager

New to the community? Can't find where to post? Visit our guide to the new Lithium Community.
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Honored Contributor

Having the navigation structure change has caused a bit of confusion. It is no longer apparent where to access the Case Portal from the community. Any chance a link to the Case Portal can be added to the navigation options on the right or the global header navigation?

Robert


Click the Kudos button below if you find my posts helpful. If I've answered your query please click the Mark Solution button to help others find the same answer.
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Honored Contributor

Hi,

 

You can access it from here: http://supportcases.lithium.com @JulieH advised access to the cases would be lost "not sure for how long" but you can still view them on that URL.

 

Regards

Stephen

Checkout some of the stuff i've built using the platform:

Community l Ideation l Blog l Product Hubs l Check & Report l Service Status 



My latest Ideas: Vanity URL Manager l @mention Roles l  LSW Password Policy


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Valued Contributor

Yep it has taken a few minutes to get used to the navigation, but it does look good!

Kenneth Refsgaard
Online Community Manager @ KPN
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Retired Community Manager

Sorry about the confusion everyone! We're about to post an announcement listing out all the changes. I will look into adding a link to the case portal to the side navigation.

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Julie Hamel - Global Community Manager

New to the community? Can't find where to post? Visit our guide to the new Lithium Community.
Highlighted
Retired Community Manager

Customers with case portal access can now view the link in the side navigation under Knowledge & Support.


Cheers,

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Julie Hamel - Global Community Manager

New to the community? Can't find where to post? Visit our guide to the new Lithium Community.
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Yes, after complimenting the navigation I noticed that cases were suddenly really hard to find. Thanks for fixing it and making me not eat my words!  Woman Wink

 

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Retired Community Manager

Hi @dementad and all,

 

We've fixed the issue of unread posts not being visually differentiated. They will now once again show bold titles, and unbold once you have read them.

 

Thanks for flagging the issue and let us know if you come across anything else!

 

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Julie Hamel - Global Community Manager

New to the community? Can't find where to post? Visit our guide to the new Lithium Community.