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%3CDIV%20class%3D%22lia-message-template-content-zone%22%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84898%22%20slang%3D%22en-US%22%3EWhat%20happened%20to%20the%20support%20landing%20page%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84898%22%20slang%3D%22en-US%22%3E%3CP%3EBefore%2C%20if%20you%20weren't%20a%20lithium%20customer%20and%20you%20tried%20to%20access%20a%20support%20page%20it%20would%20take%20you%20to%20a%20landing%20page%20telling%20you%20that%20you%20need%20to%20be%20approved%20as%20a%20customer%20to%20access.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%2C%20however%20it%20just%20redirects%20to%20the%20lithosphere%20home%20page.%20Isn't%20this%20rather%20confusing%3F%20I'm%20assuming%20it's%20a%20bug...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85508%22%20slang%3D%22en-US%22%3ERe%3A%20What%20happened%20to%20the%20support%20landing%20page%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85508%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Liam%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThis%20has%20been%20resolved%20-%20thanks%20again%20for%20reporting%20the%20issue!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85156%22%20slang%3D%22en-US%22%3ERe%3A%20What%20happened%20to%20the%20support%20landing%20page%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85156%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3ETreyW%20wrote%3A%3CBR%20%2F%3E%3CP%3EHi%20Liam%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20for%20reporting%20this%2C%20I'll%20take%20a%20look%20into%20what%20happened%20and%20keep%20you%20posted.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EJust%20wanted%20to%20report%20it%2C%20so%20customers%20know%20what%20they%20have%20to%20do%20to%20get%20support%20%3CIMG%20class%3D%22emoticon%20emoticon-smileyhappy%22%20id%3D%22smileyhappy%22%20src%3D%22https%3A%2F%2Flithosphere.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-happy.png%22%20alt%3D%22Smiley%20Happy%22%20title%3D%22Smiley%20Happy%22%20%2F%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIncidentally%2C%20I'm%20still%20being%20redirected%20to%20the%20home%20page%20on%20the%20about%20support%20page.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-84912%22%20slang%3D%22en-US%22%3ERe%3A%20What%20happened%20to%20the%20support%20landing%20page%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-84912%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Liam%2C%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%20for%20reporting%20this%2C%20I'll%20take%20a%20look%20into%20what%20happened%20and%20keep%20you%20posted.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%0A%3C%2FDIV%3E
Valued Contributor
Valued Contributor

What happened to the support landing page?

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Before, if you weren't a lithium customer and you tried to access a support page it would take you to a landing page telling you that you need to be approved as a customer to access.

 

Now, however it just redirects to the lithosphere home page. Isn't this rather confusing? I'm assuming it's a bug...


At lot can be gained by being an end-user...
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Khoros Alumni (Retired) Khoros Alumni (Retired)
Khoros Alumni (Retired)

Re: What happened to the support landing page?

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Hi Liam, 

 

Thanks for reporting this, I'll take a look into what happened and keep you posted. 

 

 

Trey Waddell
Senior Project Manager, Services
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Valued Contributor
Valued Contributor

Re: What happened to the support landing page?

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TreyW wrote:

Hi Liam, 

 

Thanks for reporting this, I'll take a look into what happened and keep you posted. 

 

 


Just wanted to report it, so customers know what they have to do to get support 🙂

 

Incidentally, I'm still being redirected to the home page on the about support page.


At lot can be gained by being an end-user...
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Retired Community Manager
Retired Community Manager

Re: What happened to the support landing page?

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Hi Liam,

 

This has been resolved - thanks again for reporting the issue!

===============================
Julie Hamel - Global Community Manager

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