Cases Activation and Deactivation

Question

How can I activate/deactivate users to view and submit cases through the case portal?

Answer

To activate a case portal user, please create a case by emailing support@khoros.com and mention that you want to ACTIVATE this user: 

• Full Name
• Title
• Email Address
• Phone Number
• Khoros Community Username (the user must be registered on this community first)
• Community and/or Account

 

To deactivate a case portal user, please create a case by emailing support@khoros.com and mention that you want to DEACTIVATE this user: 

• Full Name
• Email Address
• Khoros Community Username (link to profile is preferred)
• Community and/or Account