Cases Activation and Deactivation

Question

How can I activate/deactivate users to view and submit cases through the case portal?

Answer

Note: Customers under the Silver support tier will not have access to any case portal users. For a breakdown of each tier, refer to our support data sheet.

To activate a case portal user, please create a case by emailing support@lithium.com and mention that you want to ACTIVATE this user:

Full Name
Title
Email Address
Phone Number
Khoros Community Username (the user must be registered on this community first)
Community and/or Account

To deactivate a case portal user, please create a case by emailing support@lithium.com and mention that you want to DEACTIVATE this user:

Full Name
Email Address
Khoros Community Username (link to profile is preferred)
Community and/or Account

Question

How can I activate/deactivate users to view and submit cases through the case portal?

Answer

Note: Customers under the Silver support tier will not have access to any case portal users. For a breakdown of each tier, refer to our support data sheet.

To activate a case portal user, please create a case by emailing support@lithium.com and mention that you want to ACTIVATE this user:

Full Name
Title
Email Address
Phone Number
Khoros Community Username (the user must be registered on this community first)
Community and/or Account

To deactivate a case portal user, please create a case by emailing support@lithium.com and mention that you want to DEACTIVATE this user:

Full Name
Email Address
Khoros Community Username (link to profile is preferred)
Community and/or Account

Question

How can I activate/deactivate users to view and submit cases through the case portal?

Answer

Note: Customers under the Silver support tier will not have access to any case portal users. For a breakdown of each tier, refer to our support data sheet.

To activate a case portal user, please create a case by emailing support@lithium.com and mention that you want to ACTIVATE this user:

Full Name
Title
Email Address
Phone Number
Khoros Community Username (the user must be registered on this community first)
Community and/or Account

To deactivate a case portal user, please create a case by emailing support@lithium.com and mention that you want to DEACTIVATE this user:

Full Name
Email Address
Khoros Community Username (link to profile is preferred)
Community and/or Account

Cases Activation and Deactivation