Khoros Community

Cases Activation and Deactivation

Cases Activation and Deactivation

Question

How can I activate/deactive users to view and submit cases through the case portal?

Answer

Note: Customers under the Silver support tier will not have access to any case portal users. For a breakdown of each tier, refer to our support data sheet.

 

To activate a case portal user, please create a case by emailing support@lithium.com and mention that you want to ACTIVATE this user: 

  • Full Name
  • Title
  • Email Address
  • Phone Number
  • Lithium Community Username (the user must be registered on this community first)
  • Community and/or Account

 

To deactivate a case portal user, please create a case by emailing support@lithium.com and mention that you want to DEACTIVATE this user: 

  • Full Name
  • Email Address
  • Lithium Community Username (link to profile is preferred)
  • Community and/or Account
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Revision #:
8 of 8
Last update:
‎03-22-2018 05:05 PM
Updated by: