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Cases Activation and Deactivation

Cases Activation and Deactivation

Question

How can I activate/deactivate users to view and submit cases through the case portal?

Answer

To activate a case portal user, please create a case by emailing support@khoros.com and mention that you want to ACTIVATE this user: 

  • Full Name
  • Title
  • Email Address
  • Phone Number
  • Khoros Community Username (the user must be registered on this community first)
  • Community and/or Account

 

To deactivate a case portal user, please create a case by emailing support@khoros.com and mention that you want to DEACTIVATE this user: 

  • Full Name
  • Email Address
  • Khoros Community Username (link to profile is preferred)
  • Community and/or Account
Labels (2)
Comments
Boss

The "data sheet" link needs updating as it's pointing to an unrelated redirect from www.lithium.com today.

Khoros Staff

Thank you Claudius, I removed that entire bit since it is no longer of value at all.

Cases Activation and Deactivation

Question

How can I activate/deactivate users to view and submit cases through the case portal?

Answer

To activate a case portal user, please create a case by emailing support@khoros.com and mention that you want to ACTIVATE this user: 

  • Full Name
  • Title
  • Email Address
  • Phone Number
  • Khoros Community Username (the user must be registered on this community first)
  • Community and/or Account

 

To deactivate a case portal user, please create a case by emailing support@khoros.com and mention that you want to DEACTIVATE this user: 

  • Full Name
  • Email Address
  • Khoros Community Username (link to profile is preferred)
  • Community and/or Account
Labels (2)
Last Reviewed:
09-17-2021 11:02 AM

Cases Activation and Deactivation

Question

How can I activate/deactivate users to view and submit cases through the case portal?

Answer

To activate a case portal user, please create a case by emailing support@khoros.com and mention that you want to ACTIVATE this user: 

  • Full Name
  • Title
  • Email Address
  • Phone Number
  • Khoros Community Username (the user must be registered on this community first)
  • Community and/or Account

 

To deactivate a case portal user, please create a case by emailing support@khoros.com and mention that you want to DEACTIVATE this user: 

  • Full Name
  • Email Address
  • Khoros Community Username (link to profile is preferred)
  • Community and/or Account
Labels (2)
Version history
Last update:
‎02-03-2022 11:42 AM
Updated by: