Cases Activation and Deactivation

[#1]

Question

How can I activate/deactivate users to view and submit cases through the case portal?

Answer

To activate a case portal user, please create a case by emailing support@khoros.com and mention that you want to ACTIVATE this user: 

• Full Name
• Title
• Email Address
• Phone Number
• Khoros Community Username (the user must be registered on this community first)
• Community and/or Account

To deactivate a case portal user, please create a case by emailing support@khoros.com and mention that you want to DEACTIVATE this user: 

• Full Name
• Email Address
• Khoros Community Username (link to profile is preferred)
• Community and/or Account

[Claudius]

The "data sheet" link needs updating as it's pointing to an unrelated redirect from www.lithium.com today.

[MelA]

Thank you Claudius, I removed that entire bit since it is no longer of value at all.

[#4]

Question

How can I activate/deactivate users to view and submit cases through the case portal?

Answer

To activate a case portal user, please create a case by emailing support@khoros.com and mention that you want to ACTIVATE this user: 

• Full Name
• Title
• Email Address
• Phone Number
• Khoros Community Username (the user must be registered on this community first)
• Community and/or Account

To deactivate a case portal user, please create a case by emailing support@khoros.com and mention that you want to DEACTIVATE this user: 

• Full Name
• Email Address
• Khoros Community Username (link to profile is preferred)
• Community and/or Account

[#5]

Question

How can I activate/deactivate users to view and submit cases through the case portal?

Answer

To activate a case portal user, please create a case by emailing support@khoros.com and mention that you want to ACTIVATE this user: 

• Full Name
• Title
• Email Address
• Phone Number
• Khoros Community Username (the user must be registered on this community first)
• Community and/or Account

To deactivate a case portal user, please create a case by emailing support@khoros.com and mention that you want to DEACTIVATE this user: 

• Full Name
• Email Address
• Khoros Community Username (link to profile is preferred)
• Community and/or Account