Question
How can I activate/deactivate users to view and submit cases through the case portal?
Answer
Note: Customers under the Silver support tier will not have access to any case portal users. For a breakdown of each tier, refer to our support data sheet.
To activate a case portal user, please create a case by emailing support@lithium.com and mention that you want to ACTIVATE this user:
- Full Name
- Title
- Email Address
- Phone Number
- Khoros Community Username (the user must be registered on this community first)
- Community and/or Account
To deactivate a case portal user, please create a case by emailing support@lithium.com and mention that you want to DEACTIVATE this user:
- Full Name
- Email Address
- Khoros Community Username (link to profile is preferred)
- Community and/or Account
