Knowledge Base Article

Escalating Support Cases

Considerations before escalating In Khoros’ support case portal, you can set or change the "Customer Priority" field between low, medium, and high. When issues are urgent, changing the priority to ...

Updated 16 days ago

Version 13.0

Case Portal

Support

StevenT

Khoros Alumni (Retired)

4 years ago

Hi Juank564 I would recommend if there's a case that needs urgent attention to click on the escalate button on the case portal to let us know that specific case needs further assistance.